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Nicky Cronin

Senior Improvement Advisor, Technology Enabled Care, The Care Inspectorate, Scotland (United Kingdom).



After graduating with a degree in Electronic Engineering and a post-graduate diploma in E-Commerce technology, Nicky worked in the electronics sector until 2002. He then travelled in Asia before returning to Scotland in 2004. Changing career, he qualified as a social worker and worked for Glasgow City Council for 10 years where he also qualified as a practice teacher. Nicky worked initially in youth justice and later children and families’ social work, at the same time working for Glasgow Caledonian University Social Work Department for several years.

In his current role Nicky works as a Senior Improvement Adviser and lead for Technology Enabled Care (TEC) within the Care Inspectorate, Scotland’s social care scrutiny and improvement body. His role also forms part of the Scottish Government’s Technology Enabled Care (TEC) programme which collaborates across the social care sector in Scotland supporting digital innovation to improve outcomes for people. Since joining the Care Inspectorate, he has held several positions. Firstly, in the national inspection team for children and young people’s services. Nicky then worked in a team delivering the Professional Development Award in Scrutiny and Improvement practice. This involved the development of a new scrutiny qualification for inspectors in Scotland, as well as assessing practice and facilitating on the course. He has also worked in the care inspectorate’s methodology team leading on a range of improvement projects relating to their inspection processes. Nicky is passionate about people’s rights and recently worked with colleagues publishing a paper on cross border children’s placements in Scotland.

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