Discover our Workshops:  Building resilience, accelerating innovation and empowering the future workforce to improve the quality and impact of social services  

We are living in extraordinary times. Health and Social Services have been at the frontline of the Covid-19 pandemic. Social Care providers will need to prepare and protect their workforces while providing vital services to their most vulnerable citizens. The social isolation and lock-down measures instituted will result in increased vulnerability for elderly and at-risk groups, a rise in unemployment and benefit recipients as well as heightened risk for care workers. Whilst agencies develop their response plans and capabilities, this is also a watershed moment to think about empowering the workforce with new tools and collaborative technologies as they transition to a new reality of home/remote-working. There is also a pressing need to experiment with new delivery models, better use of data to assess risk-factors (both for customers and agency workers) as well as accelerate technological and social innovations to support mission critical services. We will explore a number of these themes, share expert insight and actionable experience at the ESSC Interactive Workshop hosted by Accenture Social Services, ESN partner.

Innovation Solutions
We will also provide a hands-on, immersive experience for the conference attendees on two innovative solutions – a simulation platform on the Future Workforce, enabled by a series of personas, showing the key issues and challenges faced by the agency and how they are responding with agility, data-driven services, new technologies like AI and building innovative capabilities. The second solution is AVEnues (Accenture Virtual Experience Solution), that uses VR for immersive storytelling and interactive voice-based scenarios to completely transform how caseworkers hone their data-gathering and decision-making skills.