Thematic Panel Discussions 2022

4 thematic panel discussions running in parallel

Friday 10th June | 10:00-11:30

Crises can create enormous disruption; however, they can also create space for change. Public social services across Europe have demonstrated their ability to adapt quickly to put in place innovations and transform their organisations and programmes to respond to increasing social demand. These innovations may range from a whole policy transformation at public authority level, improved coordination across sectors, or large digitalisation programmes.

In this session, we will learn from innovations on integrated social services programmes for minimum income beneficiaries in Campania, Italy; large scale local authority transformations to promote social inclusion in Haut-de Seine, France and to improve the lives of people with disabilities in Aarhus, Denmark. Finally, an overarching digital transformation of the support system for people with long-term needs in Andalucía, Spain.


Manuel Torres, Managing Director, Health & Public Service, Accenture


I.T.I.A- Territorial Agreements For Active Inclusion
Carmine de Blasio, General Manager, Consortium of municipalities of Area 5 Atripalda, Region of Campania, Italy

Transforming to an integrated approach to care
Arnaud Lopez, Director, Department of Hauts-de-Seine, France
Elodie Marchat, Managing Director, Social Security Institute, France

Digitalization of Services provided through the Dependency Law in Andalusia (Andalusian Agency for Independency)
Jose Vargas Casas, Head of Andalusian Telecare Service, Andalusian Agency for Social Services and Dependency, Spain

Giving a stronger voice to the citizens: changing the way of how to evaluate and value social work
Ina Bøge Eskildsen, Programme Lead, City of Aarhus, Denmark

Ballroom/Grosser Festsaal

Covid-19 has taken a devastating toll on people being cared for in the community and care homes. Throughout the pandemic, insufficient attention has been paid to the impact on the millions of professionals working to look after people across residential, nursing and home care across Europe. The European Social Network has highlighted the challenges facing the care workforce before and during the pandemic and highlighted that national and EU governments should work towards a comprehensive workforce strategy within their wider care policy proposals.

Key pillars of such strategy should relate to career development, preparedness, training and skills of professional carers as well as promoting wellbeing at work as a twofold approach to enhancing retention. In this session, we will listen to examples of the necessary changes being promoted in professional education programmes to improve the situation of long-term care workforce in Poland; online platforms for workplace training in social care in Sweden; programmes enhancing retention and wellbeing of social care staff in England and innovative approaches to attract new profiles to work home-based care in rural areas of Catalonia in Spain


Deborah Sills, Global Consulting Leader, Deloitte


Changes in social care professional training (Korzak Uni, PL)
Joanna Lizut, PhD in social science, Janusz Korczak Pedagogical University, Warsaw

Promoting “wellness’ of the social care workforce
Jim Thomas, Head of Workforce Capacity and Transformation, Skills for Care, United Kingdom

Digital tools to support learning in the workplace
Mats Eriksson, Manager R&D Centre, Linköpings Municipality, Sweden

Increasing the attractiveness of home care work in rural areas
Josep Maria Mullol, President of Pallar Jussà County Council and mayor of Castell de Mur, Associació Catalana de Municipis

Mirosław Grewiński, Professor, Janusz Korczak Pedagogical University in Warsaw (Uczelnia Korczaka)

Pine Room

Social, health and care services facilitate the functioning of society in normal times and in crises. During the pandemic, awareness of the roles and responsibilities of these services increased. Their contribution to meeting the needs of people in crisis helped maintain the resilience of societies through the challenging period of high infection rates, reduced work and social contact restrictions.

National governments are pursuing a post-pandemic recovery and adjusting to the changing geopolitical context. Many public services are looking for ways to position themselves in the emerging policy discourses – seeking recognition as essential services, participating in the digital transformation and supporting people with whom they work to be part of the green transition.

There is increasing reference to social services as providing essential workers to carry out essential functions. Indeed, during the pandemic, a number of governments designated such roles as essential in order to ensure that workers could continue carrying out their duties. This session at the European Social Services Conference will discuss the latest debates on relevant concepts and policy frameworks regarding the essential role of social services. It will address the following topics:

  • Definitions of essential workers in the EU Member States during the pandemic and the extent to which these definitions included social, health and care services
  • The role of social policies in facilitating access to essential services for vulnerable groups
  • Services of general interest: Where do social services belong?
  • New ideas on how basic service provision can facilitate a socially just green transition


Tadas Leončikas, Senior Research Manager, Social Policies Unit, Eurofound


Thomas Bignal, Head of Policy, EASPD (European Association of Service providers for Persons with Disabilities)

Milena Buchs, Associate Professor in sustainability, economics and low carbon transitions, University of Leeds

Manca Pocivavšek, Policy Officer for services of general interest, SGI Europe

Sarah Mc Clinton, Director of Health and Adult Services in the Royal Borough of Greenwich and Deputy Chief Executive of the Council.

Monica Persson, Social Director, Municipality of Karlstad

Oak Room

What are the political and financial incentives to promote integrated prevention policies for children and families? Which success factors of integrated services for children and families can be transferred across countries? These are some of the questions that will be addressed at this thematic panel discussion.

We will also look at the challenges caused by Covid-19 and the war in Ukraine and ask: how do the working structures support the management of state support in dealing with the consequences of both crises in the communities?

The session, led and moderated by Bertelsmann Stiftung, will present a study of policies and incentives in 12 European countries to improve local prevention policies for children and families. Delegates will also learn about specific policy and practice in Austria, Germany and The Netherlands.


Christina Wieda, Senior Project Manager “Leave No Child Behind,” Bertelsmann Stiftung


Neighbourhood-driven integrated approach to empower families in Graz, Austria
Dr Ines Pamperl, Head of Medical Service, Youth and Family Office, City of Graz, Austria

SAJF: A community, family and child-based approach in Hamburg, Germany
Dr Lars Schulhoff, Head of Department Youth Welfare, Office for Family Affairs, Free and Hanseatic City of Hamburg, Germany

Assessment of the child and family reforms in the Netherlands
Caroline Vink, Advisor on youth care transformation and support in parenting, Expert International Youth Affairs, Netherlands Youth Institute

Cooperation between national and local administrations to promote successful transition from school to employment in Vienna, Austria
Ursula Berner, Municipal Councillor and Member of the State Parliament, Spokesperson for Culture and Family, State Parliament, Vienna, Austria