In an era of rapid change, the personalisation of social services that respond to people’s needs is key to enhancing wellbeing and promoting autonomy. By leveraging data-driven insights and innovative welfare technologies, we can create tailored support that adapts to individual needs, ensuring more efficient, dignified, and responsive support. As we move forward, collaboration between policymakers, technologists, and social care professionals will be essential in shaping a future where services are not just available—but truly personalised and responsive to people’s needs.

Presentation Language: French, English

Interpretation Languages: English, French, German, Italian, Spanish