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THEMATIC PANEL DISCUSSIONS

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9 Thematic Panel Discussions running in parallel over 2 sessions on 15 and 16 June.

THEMATIC PANEL DISCUSSIONS : 15 JUNE 14:00-15:15

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Cities Social Services Digital Transformation

Many of the social, environmental and economic challenges facing us today are exacerbated within urban areas, a pressure that often leads to greater innovation.

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Technology-Aided Support for People Experiencing Multiple Disadvantages

Multiple disadvantage is defined as experiencing two or more barriers such as homelessness, reoffending, substance misuse or mental illness. This session will discuss and explore how governments can develop portfolios of services to support citizens with multiple barriers and the technology and digital tools needed to enable this support.

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A Professional Journey through IT

Yrkesresan relates to  professional development in social services in Sweden. By combining e-learning and on-site courses for employees and managers, the aim is to provide a platform for more coherent, collective, and effective professional development.

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Digital Innovation Supporting the Workforce

The social services workforce is increasingly being required to use digital technologies to deliver high quality social care and support. Despite regulatory challenges and outdated systems, there are good examples of technology and digital support for the workforce that can help them in their daily work.

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Data-Driven Decision-Making in Social Services

Evidence-based decision making is key to effective social services support and early intervention. Technology and digital tools can help to centralise, cross-check and process data for better informed decision making in social care planning, design and delivery.

THEMATIC PANEL DISCUSSIONS : 16 June 10:00-11:15

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Effective Long-Term Care underpinned by Data & IT

Against a backdrop of an aging population and budgetary pressure, the long-term care (LTC) sector needs to find innovative ways to better manage resources so that a growing number of people continue to have access to appropriate support and care.

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Social Services and Care Transformation

In this session, we will learn about four experiences of systems transformation across Europe. A decentralised digital case management system for citizens interacting with social services in the Faroe Islands. The digital transformation of the social services data platform in Catalonia, Spain. A digital eco-system for private and public actors to coordinate social services in the region of Lazio, Italy. 

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Making the Digital Transition Inclusive

Access to digital solutions can be more challenging for some populations like those on lower incomes, lack of confidence or skills to use digital channels. Others may always prefer face-to-face services. Lack of trust in the security or reliability of digital technologies can also be a barrier.

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Technology for Independent Living

The older adult population is rapidly increasing worldwide. New ways of providing care are needed. Telemonitoring, care and assistive technology could increase the amount of people who can continue to live at home while meeting their needs for long-term support.

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Cities Social Services Digital Transformation

Many of the social, environmental and economic challenges facing us today are exacerbated within urban areas, a pressure that often leads to greater innovation. Cities are pioneers at implementing digital solutions to tackle these large-scale and interconnected issues. Digital transformation offers many positive opportunities for social services but can also raise potential concerns around privacy and security.

In this high-level panel, we will learn about cities social services digitalisation programmes. We will hear from directors in cities across Europe how their over-arching digitalisation strategies and programmes are improving the quality, accessibility, and efficiency of social services. We will also discuss how cities can best respond to the potential challenges digital transformation may bring.

Room: High 1

Moderator:

Jane Dudman, Freelance Journalist, Event Chair & Consultant

Presenters:

Carlos Alarcón, Head of Strategic Projects and Processes in Social Services, Barcelona City Council, Spain
Harro Hoogerwerf, Head of the Poverty Reduction Department, City of Amsterdam, the Netherlands
Mārtiņš Moors, Deputy Director of the Welfare Department, Riga City Council, Latvia
Marta Sadurska, Director of Social Services Centre, City of Warsaw, Poland

Languages: EN, DE, ES, FR, IT

Technology-Aided Support for People Experiencing Multiple Disadvantages

Multiple disadvantage is defined as experiencing two or more barriers such as homelessness, reoffending, substance misuse or mental illness.
This session will discuss and explore how governments can develop portfolios of services to support citizens with multiple barriers and the technology and digital tools needed to enable this support. Participants will also explore how government can partner with local communities and the private sector to deliver holistic support. This panel with include senior government leaders in social services from the UK, Canada, the United States, and the Middle East.

Room: High 3

Moderator:

Josh Hjartarson, Partner, Deloitte, Canada

Presenters:

• Fariborz Pakseresht, Director, Oregon Department of Human Services, The United States
• Asma Sulaiman Alazri, Family Care Authority (FCA) in Abu Dhabi, United Arab Emirates
• Alia Kamlani, Partner, Government & Public Services Leader, Human & Social Services, Deloitte
• Jeffrey Doucet, CEO, Thrive Career Wellness Platform, Canada
• Marty Elisco, CEO & Co-Founder, Augintel

Languages: English

A Professional Journey through IT

Yrkesresan relates to professional development in social services in Sweden. By combining e-learning and on-site courses for employees and managers, the aim is to provide a platform for more coherent, collective, and effective professional development. By consolidating national guidelines and best practices and adapting these to a pedagogical setting for different areas of social services, Yrkesresan has become a hub for professional development and a common digital platform for all social workers, managers, and trainers in Sweden. In this session, participants will learn about this digital training platform, its potential replicability, and its usability for employees, managers, trainers and administrators.

Room: High 4

Presenters:

• Ulrika Freiholtz, Project Manager, National Association of Local Authorities and Regions, Sweden
• Cristina Dahlberg, Project Manager of Yrkesresan Child and Youth, Gothenburg Region, Sweden
• Jonas Bäckelin, Solution Manager and Learning Designer, Adda Competence, Sweden
• Lotta Anberg, Unit Manager, Social Services, Child and Youth Social Administration, Gothenburg City, Sweden
• Anna Kessling, Head of Unit at Knowledge Application Unit, Department for Knowledge-Based Policy in Social Services, National Board of Health and Welfare

Languages: English

Digital Innovation Supporting the Workforce

The social services workforce is increasingly being required to use digital technologies to deliver high quality social care and support. Despite regulatory challenges and outdated systems, there are good examples of technology and digital support for the workforce that can help them in their daily work. And these technology developments are increasingly gaining pace.

In this discussion, we will hear about three innovative programmes which provide evidence on the impact of digitalisation on the automation or reduction of administrative processes to help staff increase their productivity and devote more time to care-related tasks. Northern Ireland’s Social Care Council has developed an open-source platform and multi-responsive digital training solution. In Sweden, eight municipalities in the region of Västerbotten joined forces to launch a digital platform to increase communication and support for their social workers. In Malta, the Foundation for Social Welfare Services will explain how technology allowed them to continue the provision of quality social services during the pandemic, which would otherwise have not been possible.

Room: Live 1

Moderator:

• Emmanuel Gagneux, Vice Président of the National Association of Social Services’ Directors, France

Presenters:

• Elisabet Höög, Research Manager, Research and Development for Social Work, Region Västerbotten, Sweden
• Mairead Harkin, Workforce Development Officer for Digital Learning, Northern Ireland Social Care Council, United Kingdom
• Alfred Grixti, Chief Executive Officer, Foundation for Social Welfare Services, Malta

Languages: English

Data-Driven Decision-Making in Social Services

Evidence-based decision making is key to effective social services support and early intervention. Technology and digital tools can help to centralise, cross-check and process data for better informed decision making in social care planning, design and delivery. In this session, we will listen to innovative examples of data-driven changes implemented to enhance decision-making. Scotland’s Turas Care Management application (TCM) helped to centralise data for informed decision-making on Covid-19 outbreak prevention in care homes. In Andalusia, Spain, intelligent water consumption monitoring helps care services to detect emergencies in the homes of older people and provide support when needed. In Germany and the Netherlands, centralised data gathering trough apps and dashboards helps policy makers to make decisions regarding social services investments.

Room: High 2

Moderator:

• Wim Leerman, Managing Director, City of Aalst, Belgium

Presenters:

• Christopher Wroath, Digital Transformation Director, NHS Education for Scotland, United Kingdom
• Jose Vargas Casas, Head of Andalusian Telecare Service, Andalusian Agency for Social Services and Dependency (ASSDA), Spain
• Katja de Jong, Department of Family, Participation and Social Affairs, Social Planning and Governance Team, Pinneberg County Council, Germany
• Uwe Hellwig, Research Associate, German Association for Public and Private Welfare, Germany
• Hendrik-jan Graber, Director, Datafuture, The Netherlands

Languages: English, German

Effective Long-Term Care underpinned by Data & IT

Against a backdrop of an aging population and budgetary pressures, the long-term care (LTC) sector needs to find innovative ways to better manage resources so that a growing number of people continue to have access to appropriate support and care. In this interactive panel discussion, EY, together with national government experts will present the findings from a recent international benchmarking study on long-term care (LTC) best practice in Europe.

Panellists will discuss and debate their perspectives in the following areas:

• How current LTC systems and policies are evaluated and monitored.
• The ways data can be collected and analysed to support ongoing evaluation.
• The crucial role of data and IT in advancing the effectiveness of LTC.

Room: High 2

Presenters:

• Jessica Chamba, EY Global Human Services Co- Leader; Associate Partner, Health and Social Services Consulting, Ernst & Young Advisory
• Emmanuel Gagneux, Director of Social Services, National Association of Directors of Social Care and Health in County Councils (ANDASS), France
• Jordan Holland, Head of Strategy, Adult Social Care Technology and Data, Department of Health and Social Care, UK Government, England
• Irmelind Kirchner, Policy Advisor, Care Policy and Services Section, Health Services Department, AOK-Bundesverband, Germany
• Michaela Prochazka, Coordinator for Elderly Issues and Programme Officer at the National Board of Health and Welfare , Sweden

Languages: EN, FR

Social Services and Care Transformation

Public social services across Europe have demonstrated their ability to adapt quickly to put in place innovations and transform their organisations and programmes to respond to growing and evolving social demand. Technology and digital transformation have opened up new possibilities that increase the effectiveness and efficiency of social services programmes, ultimately leading to the improved autonomy and social inclusion of the people social services work with.

In this session, we will learn about four experiences of systems transformation across Europe. A decentralised digital case management system for citizens interacting with social services in the Faroe Islands. The digital transformation of the social services data platform in Catalonia, Spain. A digital eco-system for private and public actors to coordinate social services in the region of Lazio, Italy. Finally, how Ukraine creates emergency digital services during the war and continues to develop the Unified Informational System of Social Sphere.

Room: High 1

Moderator:

Greg McKay, Global Director of Public Health and Social Services, Microsoft

Presenters:

Jens Petur Andreasen, Key Account Manager of the National Digitalisation Programme, Faroe Islands
Lluís Torrens, Secretary of Social Affairs and Families, Regional Government of Catalonia, Spain
Ornella Guglielmino, Director, Regional Ministry for Social Inclusion, Regional Government of Lazio, Italy
Kostiantyn Koshelenko, Deputy Minister of Social Policy of Ukraine for Digital Development, Digital Transformation, and Digitization, Ukraine

Languages: EN, DE, ES, FR, IT

Making the Digital Transition Inclusive

Access to digital solutions can be more challenging for some populations like those on lower incomes, lack of confidence or skills to use digital channels. Others may always prefer face-to-face services. Lack of trust in the security or reliability of digital technologies can also be a barrier. Therefore, digitalisation should be understood as a potential to enable greater equality in accessing social services. From the many good practices we have gathered for this conference, we have seen that there is huge potential for digital inclusion to improve the wellbeing of people supported by social services.

In this session, we will learn about three innovative programmes that focus on technology for those who may have additional needs for care and support. Iceland’s CONET project focuses on ensuring that services for residents, particularly migrants and the most vulnerable, are inclusive in the way they are used. Through the ESF-project Count with me! the County of Jönköping in Sweden helped develop the digital competence of women with migrant background and increased their knowledge of digital tools. Finally, in France ‘Caravane Solidaire’ offers a variety of mobile services across the county of Hauts-de-Seine to provide digital service access for populations who have difficulties using technology.

Room: High 4

Moderator:

• Josh Hjartarson, Partner, Deloitte, Canada

Presenters:

• Armelle Tilly, Vice President of Solidarity and Social Affairs, Département des Hauts-de-Seine, France
• Eydis Ros Armannsdottir, Project Manager of CONET Welfare, Sudurnes, Iceland
• Karin Fröderberg, Project manager, Kommunal utveckling, Municipality of Jönköping, Sweden

Languages: English, French

Technology for Independent Living

The older adult population is rapidly increasing worldwide. New ways of providing care are needed. Telemonitoring, care and assistive technology could increase the amount of people who can continue to live at home while meeting their needs for long-term support. The Covid-19 pandemic portrayed how assistive technologies and digitally enabled care are crucial elements for more resilient care systems, supporting people in their own homes. In this session, we will listen to three innovative examples of technology enabled independent living, highlighting a national programme to support wellbeing, ageing and care at home with new technologies in Finland; sensors to monitor people’s wellbeing in their own homes in Spain; and a Swedish assessment on professionals’ experience in the implementation of telecare.

Room: High 3

Moderator:

• Dana Carmen Bachmann, Head of Unit Social Protection; Directorate General Employment, Social Affairs and Inclusion; European Commission

Presenters:

• Heidi Anttila, Senior Researcher, National Institute for Health & Welfare (THL), Finland
• Josep Muñoz, General Manager, Social Services department, Barcelona Provincial Council, Spain
• Marina Arkkukangas, Director, Sormland Research & Development, Sweden

Languages: EN, ES

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