Innovation Zone presentation: Gen AI for social services: Project from the Paris city-council by EY

Discover how the City of Paris leveraged AI to streamline access to social grants, featuring user-friendly interfaces and smart algorithms that help beneficiaries understand their entitlements and access necessary support.

On a more detailed level, the project implemented in the City of Paris aims to guide citizens toward the social assistance programmes for which they are eligible, based on their personal and family situations.

The EY team has worked on the social assistance guide, built the data architecture, and created a GenAI chatbot that interacts with the user to check if they meet the eligibility criteria for certain types of support, and provides them with information accordingly.

The chatbot is available in 95 languages, which is very beneficial for Paris where many citizens do not speak French as their first language.

Room: Atrium – Innovation Zone 1

Presentation Language: English

Organisation: EY

Presenters:

• Jessica Chamba, Partner, EY