Jana Verplancke is lecturer and researcher at Artevelde University of Applied Sciences since 2020. Specialising in digitalisation, blended/online support, and e-inclusion in social services. She brings expertise in integrating digital tools to improve social service accessibility and inclusivity, with focus on the social professional. Their work aligns directly with the conference’s focus on technological advancements and integrated service delivery, aiming to foster greater accessibility for vulnerable populations through innovative solutions.