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Walking Practice Fair

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Delegates are invited to walk through a specially designated exhibition space and directly engage with representatives of the different projects taking part in this session. This session is open to all delegates. 

PRACTICE FAIR 27 JUNE 08:30-09:30


Leveraging the DOST Index for Inclusive Service Delivery

This project aims to ensure equitable access to high-quality social services for all populations, focusing particularly on vulnerable groups such as persons with disabilities (PWD), war veterans, children deprived of parental care, and pensioners. This is achieved through the utilisation of the DOST-Index, a comprehensive assessment tool developed by the DOST Agency. The tool evaluates and benchmarks performance in social services delivery, analysing data from multiple sources to identify areas for improvement. Through collaboration with the Ministry of Labor and Social Protection, as well as supporting service providers, the project aims to enhance citizen satisfaction with social services, strengthen attention to vulnerable populations, implement innovative solutions, and maximise the quality-of-service delivery. The implementation of the DOST Index has led to tangible outcomes, including improved service delivery, enhanced citizen satisfaction, and increased transparency and accountability in governance.

Organisation: Agency for Sustainable and Operative Social Provision, Azerbaijan strategic planning and research division planning unit, portugal

A Social Vulnerability Index for Better Decision Making

Santa Casa da Misericordia de Lisboa (SCML), which is responsible for most social services in Lisbon, has developed the Social Vulnerability Index (SVI). The SVI serves as a system to support decision-making to enhance knowledge, resource allocation for addressing complex social problems and people’s life outcomes. Initially focused on the City of Lisbon, the project aims for broader replication throughout Portugal and Europe. Its overarching goal is to refine vulnerability assessments across three key layers of social intervention: assisting field officers in decision-making, aiding departments in anticipating social needs and planning resource allocation,  and supporting directors in advising the board of SCML on short and long-term priorities. Through a collaborative approach utilising quantitative and qualitative methods, the project is transitioning into an online system to support decision-making, leveraging SCML’s operational database to become a robust business intelligence and social policy strategic tool.

Organisation: SCML.PT | Strategic Planning and Research Division |Planning Unit, Portugal

ewha woman’s university, department of social welfare, republic of korea

Understanding Burnout Management among Psychiatric Social Workers in Korea

This project focuses on addressing burnout among psychiatric social workers in Korea, particularly those who have been involved in caring for people affected by COVID-19. Burnout among social workers is a critical issue that can affect the quality of services provided to clients, especially in the field of psychiatric care. More specifically, the study aims to identify different sub-groups among Korean psychiatric social workers based on their individual capacity to manage burnout in the workplace. It employs an online survey method to assess the level of stress, burnout management, and other job-related factors among these social workers. Retaining social workers in their positions is crucial for ensuring ongoing care for psychiatric clients, and understanding how social workers handle burnout differently is essential for mid- and upper-level managers in addressing human resources issues.

Organisation: Ewha Woman’s University, Department of Social Welfare, Republic of Korea

institut 4.10, france

Training Social Security Staff to Foster Access to Healthcare

This project aims to tackle the health inequalities prevalent in Mayotte, an island territory of France located off the coast of Southeastern Africa, compared to mainland France. Mayotte faces higher rates of poor health and chronic diseases, alongside lower life expectancy despite having a younger population. The primary objective is to enhance healthcare accessibility and insurance coverage, particularly for economically and socially vulnerable people. In collaboration with the National Sickness Insurance Fund (CNAM) and Mayotte Social Security Fund (CSSM), Institut 4.10 is dedicated to assisting staff members in Mayotte in understanding, explaining, and implementing the Free Additional Health Insurance (C2S) Programme. This comprehensive approach includes various initiatives such as providing information to strategic managers and staff through hotlines, offering training sessions on the new system and its intended beneficiaries, equipping people with tools to navigate the complex health and social landscape, educating new recruits on French social security, and enlightening social workers on effectively addressing health issues within their support services.

Organisation: INSTITUT 4.10, France

diakonie an sieg und rhein, germany

Integrated Counselling Service

The Integrated Counselling Service is a digital solution developed by the German association Diakonie An Sieg und Rhein, which manages the collaboration between counsellors who monitor and document cases and the interactions between those seeking support and the counsellors. Those seeking help often find themselves in complex life circumstances and difficulties in navigating support systems, and insecurity and shame often leads to them receiving inadequate support. The Integrated Counselling Service addresses this issue by enabling real-time collaboration between the counsellors, both on-site and digitally without geographic or organisational constraints.

Organisation: Diakonie An Sieg und Rhein, Germany

gipozkua county council, spain

Local Care Ecosystems

The lack of coordination between health and social care impacts the ability of public authorities to provide quality integrated care for people at home. Local Care Ecosystem (Zaintza HerriLab in Basque) is a project managed by the Basque Government, Gipuzkoa County Council and other municipalities, NGOS, and universities, aimed at creating integrated community care models in the municipalities, supporting among others programmes to fight loneliness among ageing populations and promoting integrated community support. Based on designing and implementing personalised care plans, the project helps older people in situations of frailty and dependency who live at home in the Basque municipalities.

Organisation: Gipozkua County Council, Spain

municipality of linköping, research & development center in care and social work, sweden

Learning and Innovation Lab Network

The growing pressure of demographic change and increased demand of social services in Europe require front line health and social care staff to develop new professional skills and to move towards a more holistic care model. Led by the Research & Development Centre in Care and Social Work from the Municipality of Linköping (Sweden), the ‘Learning and Innovation Lab’ Network project addresses the need for new competencies of front line professionals and managers to address growing pressures and increased demand in social services. The overall aim of the project is to develop and test a new ‘Learning & Innovation Lab’ model and approach to the delivery of integrated and person-centred health and social care services to particularly disadvantaged populations in the community such as older people with chronic conditions and young people with mental health challenges.

Organisation: Municipality of Linköping, Research & Development Center in Care and Social work, Sweden

general council of social work, spain

Gender Perspective in Social Services

To break down gender stereotypes, the Spanish General Council of Social Work has launched a national plan aimed at offering training and guidance on how to apply a gender perspective in the role that social workers carry out in social services and in social projects in Spanish municipalities. After a first phase of analysing equal opportunities and the gender perspective in social services, the General Council is providing social workers with training on how to ensure gender-balanced social services interventions. Along the same lines, the General Council is supporting Spanish municipalities in the development of employment plans with a gender perspective at municipal level.

Organisation: General Council of Social Work, Spain

the city of oostende, belgium

Food as a Lever for Social Rights

The City of Ostend takes proactive initiatives to better reach vulnerable populations to ensure they have access to affordable food. The project ‘Integration of Food Aid in the GBO Programme’ is one of these initiatives. The GBO Programme of the Flemish Government aims to closely match people’s needs and focuses on achieving accessible social help and services. The City of Ostend also supports food distribution through their project ‘Foodsavers,’  resulting in a diverse and equal supply of food. Beyond the food aid, the City of Ostend aims to effectively mitigate the structural causes of poverty. This involves collaborating with all relevant partners to develop systems that systematically connect the provision of food aid to exploring and granting rights tailored to the populations supported.

Organisation: The City of Oostende, Belgium

european social network (esn), belgium

ESN Project Team

To provide more opportunities to inspire Social Services Leaders to Improve the lives of people in the community ESN sets a big focus on a strong project involvement. With this approach, ESN provides opportunities for growth for ESN members. The growth opportunities the projects provide include the following areas:

  • Children and young people’s services
  • Child protection and transition into adulthood of young people leaving state care
  • Long term care (services for people with disabilities and older people with support needs)
  • Inclusive activation
  • Integrated community care
  • Workforce
  • Homelessness
  • Integrated minimum income and social services
  • Technology for social inclusion


ESN’s project work includes policy contributions, onsite and online events like workshops, peer reviews or seminars, best practice collection and information, and dissemination. Currently ESN is involved in 10 projects as a partner and lead.

Organisation: European Social Network (ESN), Belgium