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PLENARY SESSION 1: 14 JUNE 12:00 - 13:15

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Public social services are facing a significant number of challenges in relation to increasing social demands and expectations in a context of greying societies and a reduced tax base. Policy-makers are regularly asking themselves how can we mobilise intelligence to make better decisions in policy-making?

As we shall see at this session, harvesting collective intelligence to make predictions and help to plan better is crucial to implement policies that attract and support the right expertise to provide the best possible support. Digital and technology innovation are key in supporting public authorities to undertake large transformation programmes leading to organisational change impacting administrations, professionals and people using social services. IT programmes on assisted living and frugal technology can be a game changer in this transformation process.

PLENARY SESSION 2: 15 JUNE 11:45 - 13:00

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Digitalisation and assisted technology can be transformational in social care. How can digital transformation lead to harmonising data content collected by social services? What are some of the latest developments in assisted technology to support people with care needs to stay in their own homes for as long as possible? How can social robotics impact care delivery in care homes and social services workers’ training and ethics? And how do these technologies impact workforce development and the way they deliver care and support? These are some of the questions panellists will cover with examples from Europe, Asia, and the US.

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Over the past years, digitalisation has been impacting all areas of children and young people’s support with countries across Europe at different levels of development. Participants at this session will learn about the digital transformation of child support benefits and the agencies responsible for their provision linking up with other areas like national child protection systems as well as local children’s social welfare and innovative youth support work.