…inadequately supported during Covid in terms of safety, training and supply of personal protective equipment. In the UK specifically, Brexit putting a stop to the freedom of movement with EU…
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…help to reinforce the financial education of at-risk population groups. There is no doubt digital social vouchers will continue to evolve, opening up a wealth of possibilities for their future…
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…community support This panel will explore a crucial pillar of community care: the support offered to individuals “by’ the community, as well as how the community can help individuals to…
…transparent throughout the service delivery process, the city was able to increase customer satisfaction by up to 45% in relation to some services! Another great example comes from one of…
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…community actions Preventive measures linked to regular institutions and offers, especially to medical services Prevention starting in early childhood and strengthening parents and their competencies “Leave No Child Behind” is…
…can prevent any misuse, ensure that funds are allocated for what they were conceived for, and gives freedom to beneficiaries to choose the product or service that betters suit their…
…to realize their right to a remedy when their rights and interests are harmed. How can we ensure the digitalization of social services remains ethical? Let me first comment on…
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…new tools and collaborative technologies as they transition to a new reality of home/remote-working. There is also a pressing need to experiment with new delivery models, better use of data…
The political responsibility for social policies is almost always divided between local, regional and national authorities and requires cooperation across them. In this interactive workshop, EY will facilitate a group discussion to discuss the key challenges and success factors experienced when creating policies and cooperative projects to support older people and people with disabilities as well as social and employment policies. The workshop will focus specifically on major transformation projects that need a strengthened exchange of information, data and processes between public authorities.
The target group for the workshop is social policy directors and managers who are in charge of driving cooperation policies across different authorities in local, regional or national authorities. Participants will have the opportunity to share their stories, projects and concrete issues, and to learn about concrete examples of cooperation based on current reforms in France, Germany and the UK, including the creation of a new network in the field of employment – France Travail.
Room: Gorilla 1
Organisation:
Presentation Language: English
Session Type: Interactive Workshop
Facilitators:
Jessica Chamba, Partner, EY
In the context of labour shortages, more and more governments and public employment agencies around the world are looking to activate populations that are not in the labour market. More investment is being directed to activating populations with barriers to employment. More emphasis is being placed on meeting the specific needs of populations, versus catch-all supports and services that are intended to meet the needs of the regular jobseeker. Further, government and providers are modifying how they measure progress and outcomes in this space, with more emphasis being placed on the person’s journey and progress. What works? Integrated services, co-production, and specialised and tailored support are all key features. This panel will explore promising models from Canada and the UK and perspectives from Deloitte’s work globally. Three themes will be explored:
Room: Gorilla 4
Organisation: Deloitte Global
Presentation Language: English
Session Type: Thematic Panel Discussion
Presenters:
Neighbourhood and community approaches include a range of strategies aimed at supporting individuals and families within their local communities. These initiatives leverage local resources and social networks to address challenges linked, for instance to socio-economic difficulties and social isolation. However, their implementation can vary significantly within and between countries due to cultural norms, historical contexts, and institutional structures. Understanding these contextual differences is crucial to recognise how communities mobilise their resources to support their residents. This panel discussion will explore programmes from different countries, each highlighting different strategies and follow-up results that address social needs and promote wellbeing.
The Regional Government of Catalonia will present its ‘Neighbourhoods with Future’ project, focusing on innovative methods to address social and urban challenges for neighbourhoods, where there is a high number of residents at risk of social exclusion. The University of West Attica will present one strand of the regional West Attica strategy specially focused on the use of EU funds to improving social services and inclusion of vulnerable populations submitted under Greece’s Recovery and Resilience Plan. Finally, the City of Bruges will introduce delegates to their implementation of the Compassionate Cities initiative, in particular a programme to support relatives in times of grief.
These diverse experiences will inspire delegates to build collaborative efforts to advance inclusive and supportive neighbourhood strategies.
Room: Queen Elisabeth Hall
Moderator: Christian Bason, Founder, Transition Collective, Denmark
Presentation Language: English, Spanish, Dutch
Interpretation Languages: English, French, German, Italian, Spanish, Dutch
Session Type: Thematic Panel Discussion
Presenters:
Co-creating family and children’s support requires collaborative efforts among various agencies together with families themselves to address their needs, particularly the needs of families in vulnerable situations. This approach emphasises inclusion, equity, and active participation, aiming to build strong support networks and holistic solutions tailored to the diverse contexts of these families. By fostering partnerships and co-creating initiatives with families themselves, the wellbeing and healthy development of children should be improved. In this discussion we will hear about three innovative programmes which provide evidence on the positive impact of multi-agency family and child support.
The City of Leuven will share an integral long-term and collaborative programme supporting families to access multiple resources to help them be included in their communities. The Faculty of Social Work in Ljubljana will explain the use of an innovative laboratory of co-creation of new programmes and integrated services with families. The Romanian National Authority for the Protection of Children Rights and Adoption (NAPCRA) and UNICEF will discuss the MPS model, showing that the delivery of an integrated package of community-based services for children and their families supported by technology results in reducing poverty, inequality and deprivation.
Fostering a culture of co-creation within family and children’s support services is paramount for effective and sustainable support. By actively involving families in decision-making processes, interventions are better tailored to prioritise the well-being and empowerment of children and their families.
Room: Gorilla 3
Presentation Language: English
Session Type: Thematic Panel Discussion
Moderator: Andrea Hofer, Policy Analyst, OECD
Presenters:
The social services workforce is a fundamental part of social protection systems across the EU and plays a key role in improving people’s lives. The demand for social services, support, and protection is rapidly increasing across Europe and beyond. This increase in demand places significant pressure on public social services and the workforce they employ, whilst also facing budget constraints, recruitment, and retention issues.
Social services professionals should be part of the solution to these challenges by being meaningfully involved in the conversations, plans and programmes put forward to manage the future workforce.
In this session, we will learn about three different approaches to address these social service workforce challenges with a particular focus on how professionals are co-creating these solutions. Northern Ireland’s Social Care Council will present their social care reform, which focuses on co-creating a social care workforce that can deliver for now and into the future. CNFPT, the National Centre for Local Public Administration in France will explain how they are integrating the views of people using social services into practitioners’ training. The National College of Social Workers from Romania (CNASR) will present findings from the first study in Romania on the views of social work practitioners on the profession, and how the results will contribute to improving the voice of professionals to bring about workforce reform.
Building strategies that address workforce challenges is an important way to respond to the social care and support needs of individuals and families in vulnerable situations.
Room: Okapi 3
Presentation Language: English, French
Interpretation Languages: English, French
Session Type: Thematic Panel Discussion
Moderator:
Alia Kamlani, Deloitte Global Labour Market Activation Lead
Presenters:
The National Joint Investigative Interview Project was set up to improve the quality of the experience of child victims and witnesses who are required to give evidence, to minimise the risk of re-traumatisation and improve the quality of evidence gathered during forensic interviews of social workers and police officers with children. Through a training programme, interviewers are equipped with enhanced skills and knowledge, particularly on trauma-informed approaches, enabling them to create safe, collaborative environments for children to share their experiences effectively during interviews.
This workshop will encourage participants to explore how these training insights can benefit the broader social work workforce, providing practical applications of trauma-informed principles through group activities and reflection sessions.
Room: Gorilla 3
Organisation: Social Work Scotland, United Kingdom
Presentation Language: English
Session Type: Workshop
Presenters:
Having realised that families with children with disabilities did not have the right type of support, the Welfare Department of Riga City Council conducted a research study and collaborated with service providers and families to develop and implement a new social programme. The programme consists of support provided by trained professionals who, together with family members, co-developed individual support programmes tailored to the individual needs of the child with disabilities, siblings, and parents.
This initiative aims to improve the social participation of families with children with disabilities by enhancing essential care, promoting self-care skills, and fostering stronger parent-child bonds. Significant outcomes include improved childcare, increased parental employment, and enhanced financial stability, underscoring the effectiveness of this collaborative approach involving public authorities, service providers, and families.
Room: Gorilla 4
Organisation: Riga City Council Welfare Department, Latvia
Presentation Language: English
Session Type: Case Study
Presenters:
The participation of people using social services in tailoring these services is crucial for creating programmes and initiatives that truly meet their needs. Person-centred approaches bring more perspective and insight, build trust between services providers and beneficiaries, empower people using services, and increase the effectiveness and impact of social services.
In this session, participants will learn about two projects focused on co-creation of social services through the participation of persons using social services. First, the UK centre, IMPACT, will demonstrate the development of new approaches to embed research evidence in adult social care policy and practice. Second, participants will learn about an EU-funded project that aims to increase service responsiveness to the voice of people using social services and will present initial results from a six-country study.
Room: Okapi 2
Presentation Language: English
Session Type: Case Study
Presenters:
Promoting citizens’ engagement in social services is essential as it fosters inclusion, empowers the community, and ensures that services are responsive to diverse needs and preferences. By actively involving citizens in decision-making processes, social services can better fulfil individual and collective needs, address systemic inequalities, and promote equality.
In this session, we will learn about two initiatives providing evidence on the positive impact of citizens participation to foster inclusion in cities.
First, Fuenlabrada City Council will share their model, Citizens Auditors and Municipal Services Against Structural Discrimination (CAMUS), which aims to identify and fight against structural discrimination in municipal services in collaboration with citizens themselves. Attendees will also learn about Barcelona City Council Citizen’s Pact, a participatory agreement through which public authorities and private organisations cooperate to build a more inclusive city, improving people’s quality of life. This participatory initiative has a key focus on action networks that advance social inclusion together.
Room: Okapi 3
Presentation Language: English, Spanish
Interpretation Languages: English, Spanish
Session Type: Case Study
Moderator: Ana Buñuel, Senior Social Affairs Advisor, Madrid City Council – Area of Families, Equality and Social Welfare, Spain
Presenters:
Shared decision making is a key element of co-production in community-based care and support. People with lived experience of care are experts in what helps them have a good quality of life and what support can help them overcome situations of social exclusion. Involving people in decisions over their own care and support, gives them more control over their lives to become more self-sufficient.
TNO, an independent not-for-profit research organisation advising the Dutch Government and private sector on social progress, has undertaken research on the effects of shared decision making on the wellbeing of professionals and people in care. Based on the results, TNO developed the ‘Samen Beslissen’ methodology to be used by municipalities in the implementation of shared decision making for care and support services.
The Consortium of Retirement Homes in Vienna (KWP), Austria, has started pensioners clubs, where they implement a co-production approach in their organisational development and the generation of individual care and support plans.
Room: Gorilla 1
Presentation Language: English, German
Interpretation Languages: English, German
Session Type: Case Study
Presenters:
Research shows that loneliness has a serious impact on older people’s longevity, their physical and mental health and their quality of life. Likewise, the lack of care but also its low quality can further deteriorate older people’s wellbeing and their life quality. In this session, we will hear about two experiences addressing these challenges. Malta’s Active Ageing and Community Care Agency (AACC) empowers the older persons they support so they can find by themselves the services they need to improve their wellbeing, including mental health, family therapy and group sessions.
The region of Asturias in Spain will explain how they implemented a co-creation approach to put forward their new strategy ‘CuidAs’ aimed at promoting the transformation of its long-term care sector in collaboration with older people, their families and long-term care professionals.
Room: Queen Elisabeth Hall
Presentation Language: English, Spanish
Interpretation Languages: English, German, French, Spanish, Italian, Dutch
Session Type: Case Study
Moderator:
Martin Lichte, Senior Policy Officer, European Social Network
Presenters:
This project addresses the fragmented delivery of support to families and children facing complex challenges, including obstacles in accessing appropriate help, lack of coordination amongst providers, and an inability to address diverse needs. In response, the One Family One Plan partnership in Greater Antwerp seeks to enhance regional cooperation across sectors to ensure timely, continuous, and effective care for families with children and young people aged 0 to 25.
This initiative establishes a collaborative framework grounded in shared responsibility, fostering flexibility between community services and specialist youth support. Efforts include the establishment and expansion of multidisciplinary team collaborations to guide families and provide tailored care advice, promoting services and advising on care strategies. Despite challenges, there has been a noticeable increase in support requests, and the initiative is recognised for its potential to empower families, initiate interventions promptly, and prioritise preventive measures.
Room: Queen Elisabeth Hall
Organisation: The City of Antwerp, Belgium
Presentation Language: English, Dutch
Interpretation Languages: English, French, German, Italian, Spanish, Dutch
Session Type: Case Study
Presenters:
Youth Advocate Programs, Inc. (YAP) is dedicated to co-productively addressing violence in communities, particularly in high-risk areas. YAP’s holistic approach targets root causes like social and economic inequality. The organisation collaborates with the entire community, including youth, families, business and civic leaders, and law enforcement, to create personalised responses to improve individual and community wellbeing.
Learn about how community-based safety initiatives work and join us on a storytelling journey about the impact of the program on one young man named Que as told by special guest presenter Omar S. Douglas who walked alongside Que to restore, heal, and strengthen communities and the people who live there.
Room: Gorilla 3
Organisation: Youth Advocate Programs, Inc, United States
Presentation Language: English
Session Type: Case Study
Presenters:
The TRAPEZISTAK Programme addresses the vulnerability and risk of social exclusion faced by migrant young people without a family network. It implements a personalised support model through social inclusion pathways and intersectoral cooperation, serving as a ‘one-stop-shop’ to enhance the social inclusion and transition to adulthood of young people, most of them migrants, in the Basque Country. It offers administrative assistance, training for employment and language skills, job placement services, socio-educational programmes, community participation initiatives, and housing support.
The programme has shown positive outcomes, with 606 individuals assisted in the first half of 2023. Successes include high rates of municipal registration and health card acquisition, improved language proficiency, and access to housing. Participants also demonstrate proficient personal skills, healthy lifestyle habits, and strong social and community participation.
Room: Gorilla 1
Organisation: Government of the Basque Country – Department of Equality, Justice and Social Policies, Spain
Presentation Language: Spanish, English
Interpretation Languages: Spanish, English
Session Type: Case Study
Presenters:
Education is a crucial element to build the future of our societies. Investments in this field are essential to allow all children to have access to decent and basic learning conditions. Creating a level-playing field for all pupils is needed to provide strong roots for better development of future generations.
This session will introduce three practices to facilitate a child’s path to education. The first two solutions propose, through the funding of national or regional public authorities, to support families with e-vouchers to access school material or food for children. The third solution targets schools directly through online workshops for school principals to help them access European funds and guidelines to prepare healthy meals in schools. These innovative, digital and transferable solutions have all the same objective: to provide children with the best conditions and environment for their development.
Room: Okapi 3
Organisations: Edenred Europe, Region of Lombardy (Italy), Ministry of Education (Romania), AVE Romania, Romania
Presentation Languages: English, Italian
Session Type: Case Study
Presenters:
The National Emergency Support Mechanism (NERM), established in 2021 to address the conditions to receive unaccompanied children in Greece, developed an integrated action plan to identify, trace and provide care for unaccompanied children. They also improved coordination among child protection agencies in Greece through common protocols, procedures, and referral pathways to transform the way the needs of unaccompanied children are now addressed.
Since then, NERM has handled 10,210 communications, referred 7,556 unaccompanied children, accommodated 4,281 children, completed 5,222 placements, and traced 67 unaccompanied children living homeless. Qualitatively, NERM’s interventions are recognised as best practice by the EU and international organisations such as the UN, the International Organisation for Migration or the EU Asylum Agency.
Room: Gorilla 4
Organisation: Ministry of Migration and Asylum, Greece
Presentation Language: English
Session Type: Case Study
Presenters:
In order to alleviate high turnover and burnout among social services staff in demanding roles, especially in the context of escalating conflict, the Central Denmark Region has designed workshops to prioritise the staff’s mental and physical well-being. During this session, delegates will participate in training exercises to learn techniques, strategies, and practical skills they can use in conflict situations, whilst acknowledging the emotional demands of social services work.
Participants will engage in realistic role-playing scenarios, experiencing simulated conflict situations that will allow them to learn and understand their reactions in a safe and supportive training environment, fostering a comprehensive understanding of the challenges faced by social services staff. The presenters aim to inspire participants through this hands-on approach, combined with collective reflection, to help them think about the implementation of a similar method in their own organisations.
Room: Okapi 2
Organisation: Regional Government of Central Denmark, Denmark
Presentation Language: English
Session Type: Workshop
Presenters:
This programme targets the long-term unemployed, particularly those who have left education and are not in work or training (NEET). It aims to empower them through awareness raising, collaborative partnerships, individualised support, reduction of dependency, improved access to training and successful reintegration into the labour market.
During their session, Pro Arbeit will begin by highlighting successful best practices for long-term unemployed persons, stressing collaboration with beneficiaries, service providers, and policymakers. In the second part, the presenters will involve the audience in interactive exercises to simulate project implementation across agencies, fostering knowledge sharing, collaboration, and strategy replication. A co-working lab method, specifically designed to collaboratively develop new concepts will be used as the primary learning approach. By sharing successful organisational practices, the presenters aim to inspire other organisations to adopt similar strategies, thereby contributing to positive change within their communities, with a specific focus on enhancing support for long-term unemployed individuals.
Room: Gorilla 3
Organisation: Pro Arbeit – Kreis Offenbach – (AöR) Municipal Job Centre, Germany
Presentation Language: English
Session Type: Workshop
Presenters:
The use of lived experience is increasingly recognised as fundamental in social services worldwide, providing valuable cultural insight and knowledge while offering a unique perspective from people using services. In Ireland, especially with Peer Support, lived experience roles are acknowledged as essential for designing and delivering social services. Genio will present the different Peer Support Roles that that are incorporated regionally and nationally in Ireland, including across mental health services, in homelessness services, within the Irish Travelling Community and within the international protection system.
Addressing the needs of these populations requires nuanced approaches, with peer-led initiatives proving crucial. By sharing successful organisational practice, Genio will inspire other organisations to integrate lived experience into their organisational strategies.
Room: Gorilla 4
Organisation: Genio, Ireland
Presentation Language: English
Session Type: Workshop
Presenters:
The ‘Staircase to Staircase’ programme addresses the multifaceted challenges encountered by vulnerable families in Gellerup, Aarhus. These challenges encompass high unemployment rates, limited education, health issues, and barriers to accessing support services. Through innovative family and employment initiatives, this programme aims to address long-term unemployment and dissatisfaction among Gellerup residents.
Activities include forming an interdisciplinary team to streamline support services, conducting outreach to families in vulnerable situations, and building trust through home visits. Positive outcomes observed include increased parental engagement in education or employment, reduced children school absences, and more adolescents participating in part-time after-school activities. Additionally, parents report better management of their health and well-being as a result of the programme’s interventions.
Room: Okapi 3
Organisation: Aarhus City Council – Department of Social Services, Denmark
Presentation Language: English
Session Type: Case Study
Presenter:
This programme addresses the social exclusion of people accessing mental health services, often presenting frequent readmissions to hospitals or living in isolation in the community. For instance, it provides early intervention and preventative support to individuals living with mental health conditions in the community while offering discharge support services to reduce repeat hospital admissions. Support Practitioners build relationships and trust with individuals, identifying key barriers and early support needs to ensure their support aligns with their expectations.
A support plan is co-created with the person, and this is flexible, so the person’s support can increase or decrease over time, as appropriate. Carr Gomm’s services have notably facilitated successful hospital discharges, addressed social barriers, and enabled positive transitions to community living. 76% of individuals experiencing successful discharge during the evaluation period received varying levels of support tailored to their individual needs.
Room: Gorilla 1
Organisation: Carr Gomm, United Kingdom
Presentation Language: English
Session Type: Case Study
Presenters:
This programme targets residents of neighbourhoods that experience high social vulnerability and residential segregation in 15 municipalitiess in the province of Barcelona, including Badalona, Cornellà de Llobregat, and Vilanova i la Geltrú. It focuses on addressing issues such as inadequate housing, limited public spaces, and weak community connections, which directly affect residents’ opportunities and rights.
The programme implements comprehensive initiatives fighting inequality, promoting equal opportunities, and enhancing social cohesion across neighbourhoods. By improving living conditions and fostering prosperity within neighbourhoods, the project aims to ensure social services maximise their transformative impact, local communities are strengthened, and new locally rooted initiatives are launched, with more engaged citizens and new networks developed.
Room: Queen Elisabeth Hall
Organisation: Barcelona County Council, Spain
Presentation Language: Spanish
Interpretation Languages: English, French, German, Italian, Spanish, Dutch
Session Type: Case Study
Presenters:
In the last year, Generative AI has gone from bleeding-edge to mainstream. In this session you’ll learn how this new wave of AI technology is helping social services organisations tackle their challenges today. This includes empowering overworked social workers and supervisory staff to make them more productive and effective in their roles, assisting the public in accessing vital information and services with the help of next-generation virtual agents. See demonstrations of how AI can help make you more productive in your role, today. Real-world examples and innovative solutions await in this interactive session, which will include time for Q&A from the audience, hosted by Microsoft.
Room: Okapi 2
Organisations:
Presentation Language: English
Presenter:
Greg Wilson, Chief Technology Officer for the Government industry, Microsoft
Introducing the digital ecosystem: BRUCE, an integrated platform that embraces the engagement and interaction of all Brussels citizens (residents, businesses, visitors and commuters) and simplifies access to government services through an omnichannel approach. BRUCE acts as a unique point of contact for government services, thereby fostering more participation, more autonomy, simpler processes, and leading to an optimised experience for end-users and employees.
Join this session to learn how the Region of Brussels partnered with Microsoft to develop a citizen centric omni channel platform to support people to access services.
Organisation:
Presentation Language: English
Session Type: Case Study
Presenters:
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