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Peter Macleod 

December 5, 2023

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Stathis Marinos

December 5, 2023

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Dorothy Adams

December 5, 2023

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Shereen Hussein

November 27, 2023

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Peter Sels

November 16, 2023

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Cormac Russell

November 14, 2023

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Speakers

November 14, 2023

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Travel & Accommodation

November 9, 2023

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ESSC 2023

September 22, 2023

…people in their homes and communities. At the 31st European Social Services Conference (ESSC 2023) we discussed how technological advancements can help to improve the delivery of social services by…

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PARTNERS

September 7, 2023

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About the European Social Services Conference

September 7, 2023

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Innovation Zone

May 26, 2023

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PRESENTATIONS -INTERACTIVE SESSIONS

July 15, 2023

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Interactive Sessions

March 7, 2023

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Test cecile Partner hover

March 2, 2023

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City of Antwerp

The City of Antwerp is located in the Belgian region of Flanders and has approximately 529,000 inhabitants, making it the largest municipality in Belgium in terms of population. It is the capital of the province and the district of Antwerp. The city’s Social Services unit was created in early 2018 as a result of the integration of services between the city and OCMW Antwerp. It offers a wide range of social services that Antwerp residents may need in the course of their lives.The Social Services unit focuses on important social challenges and aims to prevent and combat poverty, promote the well-being and health of Antwerp residents and stimulate the sense of community.

Flemish Government, Department of Care

Everyone should be part of a healthy and caring society. To this end, the Department of Care, within the Flemish government, is developing a policy on health and well-being, with particular attention being paid to the most vulnerable. The Department of Care guarantees there is a sufficient and high-quality provision of care and welfare. We register and fund facilities and individual care providers. We also stimulate their cooperation via networks and smart IT solutions.

Association of Flemish Cities and Municipalities (VVSG)

The Association of Flemish Cities and Municipalities (VVSG) is a membership organisation based in the Belgian city of Brussels. The Association’s core task is to pomote the interests of and provide services to its members. Its members are Belgian local authorities: cities and municipalities, public centres for social welfare, police zones, autonomous local and inter-local companies and partnerships. 

Deloitte

Deloitte brings innovative yet practical solutions to navigate this vastly complex market to protect and provide better outcomes for communities around the world, through programmes to assist with social welfare, unemployment, or family care, in addition to physical and mental health.

EY

EY helps to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Edenred

Edenred designs and delivers innovative solutions to assist public authorities in the implementation of their social policies. Edenred provides public entities with efficient means of distributing social benefits, respecting policy’s objectives and beneficiaries’ needs. These solutions are based on a wide range of technological options, from chip cards to biometrics tools and fully digital programmes.

Microsoft

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Microsoft supports public health and social service organizations to better serve constituents and communities using innovative technologies to deliver secure and trustworthy services. Helping organizations protect vulnerable populations, enhance social and human services and improve the health of the public.

Tietoevry

Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive. Our 24 000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries. Tietoevry’s annual turnover is approximately EUR 3 billion and the company’s shares are listed on the NASDAQ exchange in Helsinki and Stockholm, as well as on Oslo Børs.

Klynveld Peat Marwick Goerdeler (KPMG)

KPMG firms operate in 143 countries and territories, and in FY22, collectively employed more than 265,000 partners and people, serving the needs of business, governments, public-sector agencies, not-for-profits and through KPMG firms’ audit and assurance practices, the capital markets. KPMG is committed to quality and service excellence in all that we do, bringing our best to clients and earning the public’s trust through our actions and behaviours both professionally and personally.

We lead with a commitment to quality and integrity across the KPMG global organization, bringing a passion for client success and a purpose to serve and improve the communities in which KPMG firms operate. In a world where rapid change and unprecedented disruption are the new normal, we inspire confidence and empower change in all we do.

FutureFit AI

Workforce systems are designed to support people in place, not in transition – in a rapidly changing world of work, jobseekers struggle to find clear pathways to opportunity, employers can’t find the skilled talent they need, and workforce partners are stuck in silos with point solutions. FutureFit AI is a global workforce development technology company on a mission to transform workforce systems so that every community and organization finds its path to prosperity in the future of work. We build AI-powered technology solutions that bridge the gaps between the workforce and industry, connecting people to careers, employers to skilled talent, and workforce partners to scalable tools and ecosystem insights. FutureFit AI has been backed by leading investors including JP Morgan, Techstars, and Acumen, and its work has been recognized by the likes of the World Economic Forum and World Government Summit.

WCC Group

WCC Group is a leading provider of advanced solutions for Public & Private Employment Services and ID/Security government agencies, and Enterprises. Built on its unique search & match platform, WCC software solutions see 1/2 billion people every day, enabling organizations to seamlessly capture, generate, and analyze big data from multiple sources gaining valuable insights paramount to effective decision-making. Our team of professional services experts provides exceptional support and consulting, allowing our customers to maximize their investment.

Hoplr

Hoplr facilitates a digital neighbourhood network (hoplr.com, iOS, Android) for inclusive community care. Our focus lies in social interaction between residents and engagement within the neighbourhood. Recently we launched the Neighbourhood Concierge to match vulnerable citizens more easily with the social support network in the neighbourhood. At the moment, Hoplr is used by +1 million households and +250 local authorities in Belgium, the Netherlands, Luxembourg and Turkey.

Belfius

A partner alongside all public and social players to help them take on their challenges. With 150 years of experience serving communities, they offer you their extensive experience and expertise: not only to help you manage your finances, digitalise your processes and finance and support your projects, but also to support you in achieving greater energy efficiency and greener mobility.

Augintel

At Augintel, they know that in-depth case knowledge is crucial to achieving positive client outcomes. They help caseworkers and clinicians uncover critical case insights buried in unstructured data such as case notes and communications for deeper case understanding, better informed decisions and improved client outcomes.

Acctua

Acctua is an online service that facilitates access to web content and services. It is an innovative solution capable of providing greater accessibility and web usability to all Internet users, regardless of their age or abilities.

Thanks to its intelligent interface that speaks and listens, Acctua is able to adapt to the specific needs and capabilities of each user, allowing different web browsing modalities.

Cipal Schaubroeck

Cipal Schaubroeck creates governments of the future. In doing so, Cipal Schaubroeck focuses on developing a range of services, supported by its own digital applications, in order to accelerate the digital transformation of governments. The focus is on people.
At all times, Cipal Schaubroeck aims to provide solutions that improve the quality of life of citizens and simplify the work of civil servants.

Based on a vision of co-creation, Cipal Schaubroeck, together with various public authorities, realises digital transformation in a sustainable way. Together with more than 600 passionate and competent employees, the Cipal Schaubroeck Group creates governments of the future.

Cipal Schaubroeck’s customer base includes the Flemish Government, provincial authorities, major Flemish cities such as Antwerp, Mechelen, Turnhout, Kortrijk, Sint-Niklaas, and so on, as well as most of the cities and municipalities in Flanders.

Föreningen Sveriges Socialchefer (FSS)

The Swedish Association of Social Services Directors is an independent association based in Stockholm with members from all over Sweden. Its primary focus is development and innovation in the Swedish social services/social welfare sector. Another important part of its work is international, and primarily European cooperation. The Association has approximately 500 members that are leaders in social services and related sectors.

SkillLab

SkillLab builds technology for employment and career services who are committed to giving the people they support a pathway to employment. Built on the premise that every single person in the world deserves access to progressive employment, our ecosystem uses AI and people’s unique skills profile to move them forward in their employment journey.

Medirent

«Medirent» is a group of companies founded in 1995 that specialize in developing information systems for corporate and public sectors; providing software & IT services, business applications and cybersecurity.

Their mission is to create vital information systems that increase efficiency for their customers. They provide a full range of services; from consulting to technical support, in developing complex information security systems.

Probis

Probis is close partner for organisations in the public sector and the healthcare and welfare sector. Everything they do is focused on people and organizational development. They have been making a difference for more than 30 years with substantiated knowledge and experience from practice.

Probis offers  organizations advice & guidance, selections & career development, interim management and training. Their experts design and implement pragmatic solutions tailored to organizations.

VISIION

VISIION is a leading company in knowledge, technology, and innovation, with over 20 years of experience in social and human development. We are dedicated to improving the living conditions of the most vulnerable sectors, pioneering the development of innovative solutions that anticipate and address societal needs.

Our focus is on strengthening social protection and public management through digital innovations. We use intelligent platforms, data analysis, IA, and automated systems to optimize service delivery, ensuring transparency and efficiency at every step.

Our Impact:

  • Over 17 million people benefit from the Social Registry of Households in Chile, ensuring a better distribution of resources and benefits.
  • Over 4 million children and adolescents are part of the NNA-OLN Registry of Chile, guaranteeing appropriate and personalized attention to this vulnerable population.
  • More than 180,000 women have been served through the Ciudad Mujer program in Paraguay and Honduras, providing them with access to health, education, and employment services.
  • Our Local Social Management System in Chile has recorded over 6 million interactions, demonstrating our commitment to continuous improvement and positive impact on the community.

At VISIION, we are committed to social and human development, and we will continue to innovate and collaborate with strategic partners to make a difference in the lives of the most in need.

Health, Care and Well-being Research and Innovation Group at the University of South Wales

Our Health, Care and Wellbeing Research and Innovation Group at the University of South Wales, unites world leading inter-disciplinary research and diverse Public and Patient Involvement (PPI) expertise to tackle health and social inequalities and deliver innovative solutions for improving people’s lives.

Within our group we have programmes of work including three longstanding outward facing units, Welsh Institute for Health and Social Care (WIHSC), Wales School for Social Prescribing Research (WSSPR) and the Unit for Development in Intellectual and Developmental Disabilities ( UDIDD). These all sit within our four cross cutting themes:

  • Representing the voices of people in the health and social care system

The voices of people should be central to our research, practice and education. Our translational approach means that we are working to ensure that people are heard throughout the research cycle building a research environment rooted in equality, diversity and inclusion ethos that enhances our research.

  • Addressing health and social inequalities

This research theme is focussed on advancing our understanding of the complex factors that contribute to health disparities. Exploring health and social inequalities  pertains to the wellbeing of all our communities. It brings together experts from diverse disciplines to conduct cutting-edge research, promoting collaboration, and engage with communities (including marginalised, minority and migrant population groups) and industry to develop innovative solutions, and to  identify the most effective interventions and policies to address these issues.

  • Supporting the integration of health and social care

Integrated health and social care in its many forms has been a long standing research theme within this faculty. It investigates how communities, organisations and practitioners can work together with people to coproduce seamless care that can be accessed in the right place, at the right time and in the right way.

  • Influencing health and social care policy and practice education

This theme focusses on research and innovation which translates into tangible products that influence health and social care policy, practice and education. Our expert group members have provided evidence to Welsh Government upon which new pathways, new  teams, new technology have and will improve outcomes. Our research is quoted in national policy documents and many of them have international influence. 

Our current portfolio includes a £1m+ partnership led by  WIHSC for a three-year evaluation of the Welsh Government’s Health and Social Care Regional Integration Fund (RIF). The focus is on community-based care, emotional health, family support, childcare, home-based services, and accommodation solutions. The goal is to provide templates for the wider Welsh system and enhance independent living in communities with diverse care needs. Also, a £5.3m National Institute for Health and Care Research (NIHR) funded Health Determinants Research Collaboration (HDRC) with Torfaen Council. The purpose is to create a research-active and evidence-based culture in the council where conducting research and evaluation forms the basis of decision making. At its centre will be our citizens and communities and what matters to them. 

Alfonso Lara-Montero

CEO of the European Social Network

Alfonso is CEO of the European Social Network, which brings together over 165 social services departments in public authorities in 35 countries. Alfonso oversees the Network’s management and strategic direction, leads the policy programme co-financed by the European Commission, the annual European Social Services Conference and European Social Services Awards. He has 15 years’ experience in public policy, has authored and co-authored several publications and is a regular contributor of articles to academic journals, newspapers, and specialist social services magazines. Before joining ESN, Alfonso worked in public policy programme evaluation and project management in the private sector.

He holds an MA in modern languages from the University of Granada, an MA in European Governance from the College of Europe, an MSc in Public Policy from University College London and a Masters in Executive Management of International Associations at Solvay Brussels School for Economics and Management. Alfonso advises public authorities in their social services reforms and teaches on social services innovation, reform, and organisation in master’s degree programmes at the Universities of Barcelona, The Basque Country and the School of Public Administration in Galicia, Spain.

Rebecca Liebschutz

Chief of Staff, Binti

Rebecca Liebschutz is Chief of Staff at Binti, and has been involved in a number of projects during her tenure there, ranging from implementation and customer success management to marketing and partnerships to technical data integrations. Rebecca also serves as a Court Appointed Special Advocate (CASA) in San Francisco. Prior to Binti, she spent several years working in Uganda working on water filtrations and systems for improved water access in rural communities. She has a bachelor’s degree in Economics and Environmental Science from the University of Michigan.

Duke Storen

Senior Director of Child Welfare Strategy, Binti; and Former Commissioner of the Virginia Department of Social Services (US)

Duke is the Senior Director of Child Welfare Strategy and joined Binti to continue his life’s work to ensure every child and adult lives in dignity and thrives. He has 25 years of experience leading human, nutrition, and workforce services across all sectors including state and federal government, national and local not-for-profit organizations, academia, and government technology companies. As Commissioner of the Virginia Department of Social Services, Duke led transformations across human services including child welfare, focusing on promoting equity, putting families at the center of policy and practice, expanding prevention services, and embracing human centered design by lifting the voices and perspectives of individuals with lived experience into policy development, service delivery practice, and IT systems development.

Gerard Brophy

Tusla Chief Social Worker

Gerard Brophy is Chief Social Worker in Tusla , Child and Family Agency in Ireland. Gerard has spent over 25 years as a qualified social worker working in child and family services across direct work and governance.

The post of Chief Social Worker in Tusla centres on working to strengthen practice in Tusla as participatory, relationship based and safety building embedded in the values of trust, respect, kindness and empowerment.
Gerard is leading within Tusla on the implementation of the Barnahus model to support children who have experienced sexual abuse. With an excellent team the Office of the Chief Social Worker has provided support for service improvement and learning within the social work services in Tusla and development of strategies to support staff implement evidence based practice, recruit and retain excellent staff and make Tusla an employer of choice in this area. Support for students has also been an area of development in addition to overseeing the transformation of the use of ICT recording and use of information relevant to children and families information.

DARIO PETER

Team lead programme IT systems, SOS Children’s Villages

Dario is the product owner for a digital solution to monitor case management at SOS Children’s Villages International rolled out to more than 100 countries. In the past 7 years, Dario worked as business as well as data analyst and now leads the global programme IT systems team.

MAKE IT DIGITAL

Presenters will take participants through a range of social work programmes implemented in Malmö’s social services to provide citizens with new possibilities of self-service and effective communication through digital apps, chat services and an open digital journal. This session is all about describing a journey from bureaucracy focused social work to a sustainable social development model with people at its heart. Presenters will describe the impact of digital tools and new forms of client-centred social work. But the session will also assess how the new digital model of work can reduce bureaucracy and give social workers better working conditions, reduce stress, and create an environment for better results.

Session Type: Case Study

Room: High 4

Organisation: Malmö City Council, Sweden

Presenters:

• Daniel Aurell, IT-strategist, City of Malmö, Labour Market and Social Services Department
• Rosita Esgard, Coordinator, City of Malmö, Labour Market and Social Services Department
• Azra Zupcevic, Coordinator, City of Malmö, Labour Market and Social Services Department
• Jill Olin, Coordinator, City of Malmö, Labour Market and Social Services Department

Languages: English

How can Technology contribute to Sustainable Social Services in Europe?

Welfare technology can play an increasingly important role in person-centred care solutions that facilitate independent living. In collaboration with end-users, professionals and public authorities at national, regional and local levels, the Nordic Health and Welfare Technology Research Network has explored the different needs of welfare technologies in social services. Workshop participants will be able to compare the Nordic experience with their own countries to identify research needs on digital transformation in social services across Europe and develop collaboration opportunities.

Session Type: Workshop

Room: High 1

Organisation: Nordic Research Network, Sweden

Presenters:

• Christine Gustafsson, Professor, Sophiahemmet University, Sweden
• Helinä Melkas, Professor, Lappeenranta-Lahti University of Technology, Finland
• Elin Thygesen, Professor, Agder University, Norway
• Satu Pekkarinen, Associate Professor, LUT University, Finland
• Monika Knudsen Gullslett, Professor, Norwegian Centre for E-Health Research
• Rose-Marie Johansson-Pajala, Associate Professor, Mälardalen University, Sweden

Languages: EN, DE, ES, FR, IT

Technology to Support the Activation of People with Intellectual Disabilities

Technology has a great potential to support the route to employment for people with intellectual disabilities by making complex work more accessible. Participants will learn about a project in the Netherlands centred around a transferable model for co-producing and evaluating technologies for people with intellectual disabilities far from the labour market. This transferable project brings together social and regular companies, technology developers, policy makers, government organisations, and a research institute with people with disabilities to ensure the needs they have to enter the labour market are met.

Session Type: Case Study

Room: Live 4-5

Organisation: TNO – Innovation for Life, The Netherlands

Presenters:

• Michiel De Looze, Senior Researcher, TNO, The Netherlands
• Harry De Boer, Business Developer, TNO, The Netherlands

Languages: English

Social Vouchers: Efficient and Adaptable Tools to Address Poverty

Social vouchers are targeted and adaptable instruments that have been supporting people in need since the 90s. These initial experiences led to various solutions worldwide evolving from paper to digital technologies that support people in poverty access essential goods and food. Amongst others, delegates will learn about a QR code voucher system developed during the Covid-19 lockdown in the UK to help families access meals; or the use of vouchers funded by the European Fund for the most Deprived (FEAD) in Romania, where more than 2.5 million people have been supported since 2021.

Session Type: Case Study

Room: High 2

Organisation: Edenred

Presenters:

• Carmen Creci, Director, Inclusion and Social Dignity Operational Programme, Ministry of European Investments and Projects (MIPE), Romania
• Colin Hodgson, Sales Director – Acquisition & Retention, Edenred, United Kingdom
• Antonio Mazzarotto, Director Family, Minors and Older People, Lazio Region, Italy
• Delphine Chilese-Lemarinier, Head of EU Affairs, Edenred

Languages: English, Italian

Building a framework for coordinated health and social outcomes

The transformation towards a fully person-centred service model requires coordinating services to ensure that people are supported to achieve health and social outcomes. This workshop will call out six key areas that need to be considered as health and social protection organisations continue to work together to improve coordination between themselves, their services, find new efficiencies, and embrace new technologies to support the best outcomes for individuals. The proposed six areas are: segmentation, coordination, integration/interoperability, self activation, technological innovation, and operational transformation. During the session, participants will find out about social programme management technology: which governments and health systems are using it, how it supports visibility and accessibility of services to promote inclusion, and how it empowers citizens to have a strong voice in their own care.

Session Type: Case Study 

Room: Live 1

Organisation: Cúram by Merative

Presenters:

• Graham McCrindle, Product Manager, Health & Human Services, Whole Person Care and Social Programmes, at Cúram by Merative
• Mel Feild, Technical Strategist, Social Programmes, at Cúram by Merative

Languages: English

Leveraging Data to Improve Worker Retention & Achieve Better Human Services Outcomes

Modern systems have the power to integrate workflows across teams
to improve service delivery and aggregate data to inform
decision-making that improves children’s outcomes. Better technology for
workers, providers, and families reduces time on administrative tasks,
improves collaboration, and increases time spent on value-added
services. This session will explore barriers to the collection and use of
high quality data, and how digital tools can lower them. Attendees will
discuss how they currently use data to improve outcomes for youth
and families and retain social workers, and explore strategies that can
be put into effect at their agencies.

Session Type: Workshop

Room: High 1

Organisation: Binti, The United States

Presenters:

• Felicia Curcuru, Founder & CEO, Binti, United States
• Kristin Atwood, Enterprise Account Executive, Binti; and Former Social Work Supervisor, City and County of San Francisco, United States

Languages: EN, DE, ES, FR, IT

Modernising Norway’s Social Services: A New Digitalisation Strategy

As part of a new digitalisation strategy for social services, the central and local Norwegian Labour and Welfare Administrations (NAV) launched ‘Digisos’- a digital service through which people can request financial and social support and view the status of their case. The project aims to increase the accessibility of social services and simplify case processing for NAV supervisors. Participants will hear about the impact of Digisos so far, the lessons they have learned, and the next steps in Norway’s social services modernisation journey.

Session Type: Case Study

Room: High 3

Organisation: Ministry of Labour and Social Inclusion, Norway

Presenters:

• Åse Tea Bachke, Senior Advisor, Ministry of Labour and Social Inclusion, Norway
• Roy Bøhmer, Special Advisor, Strategic ICT and digitalisation, National Association of Local and Regional Authorities, Norway

Languages: English

Informed Decision-Making: REDI, a Digital Tool to Better assess Financial Needs

How to determine a fair amount of support for people in need? CEBUD, a research and consultancy centre for budget and financial well-being in Belgium, developed REDI (Reference budgets for a decent income) to respond to social workers’ demands for an instrument that customises person-centred budgets. This tool helps local authorities assess the individual situation of each beneficiary to come up with the right type of financial support. For example, it maps households’ disposable income and necessary expenses, accounting for their needs and the local living context. By comparing income and expenses, the output shows whether a family has sufficient income. Participants will be able to test the tool and discuss with its creators as well as the practitioners who use it.

Session Type: Case Study

Room: Live 4-5

Organisation: Thomas More Research Institute, Belgium

Presenters:

• Marieke Frederickx, Researcher, CEBUD Thomas More, Belgium
• Helen Delanghe, Researcher, CEBUD Thomas More, Belgium
• Jonathan Vandervale, Policy Officer, City of Kortrijk – Public Centre for Social Welfare, Belgium

Languages: English

Co-Creating the Transformation towards Digital Social Care

Social services across Europe are engaging in the digital transformation of their care and support. To make sure this transformation is leading to services that meet citizens’ needs, co-design is key from the start. This interactive session will bring together the experiences and lessons learned of three public authorities in England and Spain, who are at different stages of their transformation journey. The Regional Government of Navara (Spain) together with Kent and Suffolk County Council (United Kingdom), will present how they co-designed and procured digital transformation programmes and care services in hackathons, devolved practice models, and co-production blueprints.

Session Type: Case Study

Room: High 2

Organisations: Kent County Council, Suffolk County Council, Navarra Regional Government

Presenters:

• Helen Gillivan, Director – Adult Social Care and Senior Responsible Officer for Digital Transformation, Kent County Council, United Kingdom
• Georgina Walton, Senior Project Manager, Adult Social Care, Kent County Council, United Kingdom
• Luis Tarrafeta, Service Manager, Social Reality Observatory, Social Rights Department, Regional Government of Navarra, Spain
• Sam Basset, Digital Care & Innovation Lead, Suffolk County Council, United Kingdom
• Amanda Takavarasha, Principal Social Worker, Suffolk County Council, United Kingdom

Languages: English, Spanish

A Digital Approach to Harm Reduction

Through the app called ‘By my side’, this project provides access to digital services to ultimately reduce drug related deaths and homelessness through support, education, and social inclusion. Designed through a gendered specific lens, for anyone who may be using substances, the ‘By My Side’ app has been co-developed with women supported by Simon Community Scotland. The app aims to directly address the challenges they face in gaining access to the right information. It also aims to support those who are currently using substances today, educating people on the effects of different substances, how to use substances safely, as well as managing and preventing overdose.

Session Type: Case Study

Room: Live 1

Organisation: The Simon Community Scotland, United Kingdom

Presenters:

• Claire Longmuir, Head of Policy and Practice – Harm Reduction, Simon Community Scotland, United Kingdom
• Hannah Boyle, Women’s Harm Reduction Coordinator, Simon Community Scotland, United Kingdom

Languages: English

AI Model for Effective Preventative Care

The Health and Care Department in Helsingborg, Sweden, developed a tool consisting of an AI model that proactively identifies users at high risk of extensive future needs and individuals with the highest potential for rehabilitation. By forecasting the needs, they can implement targeted interventions to reduce the needs of individuals, which ensures a more efficient use of the available resources. The tool also allows for the interventions to be evaluated consistently providing valuable data to be able to make strategic decisions about continuing programme funding.

Session Type: Case Study

Room: High 4

Organisation: Helsingborg, Sweden

Presenters:

• Eric Semb, Head of Elderly Care, Department of Elderly Care and Support for People with Disabilities, City of Helsingborg, Sweden
• Andreas Johansson, Chairman at Ensolution AB,  Sweden

Languages: English

Nordic Model of Collaboration: Digital Social Services Success Story

A study of five regions in the Nordics developing integrated services underpinned by digitalisation and welfare technology secured its success thanks to communication and knowledge sharing, common goals, and trust between the agencies involved. Based on this Nordic model of collaboration, this workshop will give participants the tools for how to build and work with similar system structures in their own country.

Session Type: Workshop

Room: High 1

Organisation: Nordic Welfare Centre, Sweden

Presenters:

• Niclas Forsling, Project Manager, Centre for Rural Medicine, Region Västerbotten, Sweden
• Christine Gustafsson, Professor, Department of Nursing, Sophiahemmet University, Sweden

Languages: EN, DE, ES, FR, IT

Held to Ransom! How to Prepare for Cyberattacks

In 2021, a cyber-attack crippled all IT functions including internet, email, case records, the telephone system and digital communication of the social services in Kalix, Sweden. Drawing on the lessons of this experience, participants in this workshop will understand what measures they can take in their own workplaces to prepare for the consequences of a cyberattack, specifically to mitigate the impact on workforce and people using services.

Session Type: Workshop

Room: Live 4-5

Organisation: Association of Directors of Social Services (FSS), Sweden

Presenters:

• Anna-Lena Andersson, Senior manager social welfare services, Kalix Municipality
• Anna Burston, Manager Social Services, Lund Municipality

Languages: English

AI Profiling to Address Labour Market Changes

Active inclusion measures can be supported by artificial intelligence to promote inclusion, accessibility and empowerment. The Andalusian Employment Service (Spain) has adopted a statistical profiling tool that uses AI to understand and predict changes in the labour market, and to offer job counsellors information that they can use to support job seekers. Furthermore, the tool can also diagnose the employability of job seekers, offer career recommendations adjusted both to the needs of the labour market and the skills and competencies of the job seeker, with the ultimate aim to help evaluate public activation policies.

Session Type: Case Study

Room: High 3

Organisation: Accenture

Presenters:

• Mercedes Pérez, Managing Director, Accenture
• Javier Cortés, Managing Consultant, Accenture
• Antonio Vázquez, Public Employment Services, Andalucía, Spain

Languages: English, Spanish

Digital, Remote and Safe Support for Homeless People

Loss of personal documentation is an issue that can lead to many problems for homeless people. Meanwhile, 80% of homeless people in Spain have a phone, and various international projects have demonstrated the benefits of safely storing documentation in the cloud. In this context, NIDUS is a digital platform promoted by iSocial Foundation in Spain for homeless people to upload and store their personal documents safely. The platform was developed to respond to the loss of documentation and the anxiety and bureaucratic overload this loss creates. It offers a ‘digital safe’ to save important documentation, but it is so much more. Users can communicate with social workers though a chat system, have access to a map of services and resources; and avail of a notification system from NGOs and social services.

Session Type: Case Study

Room: Live 1

Organisation: iSocial, Spain

Presenters:

• Toni Codina, CEO, iSocial Foundation, Spain
• Yolanda Domingo, Researcher, iSocial Foundation,Spain

Languages: English

Digital Counselling for Children and Young Adults at Risk

Through a partnership of 11 Danish municipalities and the NGO Centre for Digital Youth Care, the BRUS programme aims to strengthen children’s and youth’s capabilities to handle the challenges associated with an upbringing in families marred by alcohol or drug abuse. It offers help to children and youth aged 0-24 through anonymous digital counselling. For young people that can write and operate a cell phone, tablet or PC – typically from the age of 9 or 10 – this works through a series of supports including individual chat (SMS or online chat) and digital youth groups.

Session Type: Case Study

Room: High 4

Organisation: Aarhus City Council, Denmark

Presenters:

• Anne Mette Hansen, Project Manager, BRUS, City of Aarhus, Denmark
• Maja Gerdes, Representative of the BRUS Youth Panel, BRUS, Denmark

Languages: English

OpenAI: Next Generation Child Welfare Solution

A modern child welfare solution that is flexible to policy needs, supports caseworkers and case participants is essential. Built on Microsoft Dynamics 365, this Next Generation Child Welfare software provides a modern, cloud-based solution that is focused on the user and how casework can be simplified with better data-driven insights, and communication between case participants. OpenAI encompasses all child welfare related functions including intake, investigation and assessment, case management, placement, permanency, provider management, financial management, eligibility, and reporting. All in all, this Next Generation Child Welfare solution allows caseworkers to focus on what matters most – spend more time with families and less time on administrative tasks. 

Session Type: Case Study

Room: High 3

Organisation: Microsoft, United States

Presenters:

• Gregory McKay, Global Director of Public Health and Social Services, Microsoft
• Helena Zaum, Industry Advisor for Government, Microsoft
• Kenya McKenzie-Jones, Industry Digital Strategist for Government, Microsoft

Languages: English

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