…using the CVS in primary care, geriatric services, and community care programmes to reach out to vulnerable persons living in the community. More detailed information about the CVS and how…
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…2 July 2021. However, the conference’s theme “Transforming community care’ is more relevant than ever in the wake of the Covid-19 crisis on health and social services and local communities…
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…reflections on the need for social workers to work in partnership with all the stakeholders in the community to support the most vulnerable in the community. Finally, Karin Christiansen, Professor at…
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…Officer, Social Care Standards Authority, Malta The Catalan Social Services Ethics Committee: involving people using services in decision-making Francesc Iglesies, Coordinator of the Catalan Social Services Ethics Committee and Secretary…
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…she operates close to the practical level, which has given her a unique insight into the key questions and complexities surrounding the field. Karin will be one of the keynote…
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Persons with disabilities have the right to live independently and choose where and with whom they want to live. Supporting independent living and inclusion in the community for people with disabilities is one of the key pillars of the EU Strategy for the Rights of Persons with Disabilities 2021-2030 and a cornerstone of the development of community-based care in line with the United Nations Convention on the Rights of People with Disabilities (UN CRPD). Social services across Europe are developing initiatives to ensure independent living for all people with disabilities.
In this session, we will hear about four promising practice examples from Italy, France, Germany and Spain including co-produced personalised care plans, guidance on how professionals can support people’s self-determination, a strategy based on a new role of participation managers to ensuring the accessibility of services, and agencies facilitating access to independent living.
Room: Queen Elisabeth Hall
Presentation Language: Spanish, Italian, German, French
Interpretation Languages: English, Spanish, Italian, German, French, Dutch
Moderator: Katarina Ivankovic Knezevic, Director for Social Rights and Inclusion in the Directorate General for Employment, Social Affairs and Inclusion of the European Commission
Presenters:
Innovation and co-creation can be transformative for the social and labour inclusion of people. Bringing together international experts from public administrations, research institutes, universities, and the private sector, this session will analyse how collaboration between them supported by the use of technology can generate tangible value for vulnerable populations like the unemployed or the elderly. Participants will examine success stories, challenges, and strategies to shape a more inclusive and accessible digital future for all citizens.
Room: Okapi 3
Organisations:
Presentation Language: English
Moderators:
Presenters:
Digital inclusion ensures that individuals and communities, especially those traditionally underserved, have equal opportunities to participate in initiatives powered by technology. Within this context, coproduction emphasises the collaboration of public authorities with service providers companies, research institutes, and the community for instance, in the development of digital solutions. This is an ongoing and dynamic process that requires continuous collaboration, adaptation, and innovation to address the evolving needs of the community and the changing landscape of digital technologies. Collective design, development, and implementation of initiatives to bridge the digital divide ensures that everyone has access to and can benefit from digital technologies.
In this session, delegates will learn about four initiatives promoting digital social inclusion. The University of Hertfordshire (UK) will explore how digital technologies can support social wellbeing by reducing social isolation and increasing links with the community. The city of Ghent (Belgium) will discuss how they promote digital inclusion through digital coaches. The Foundation for Social Welfare Services in Malta will present a national case management system to support professionals in their daily work and have them be more focused on people’s social inclusion. Finally, the Third Sector Platform of Catalonia, Spain, will explain how their newly developed AI radar identifies which automated decision-making mechanisms are currently being implemented by public authorities and which groups are most impacted.
Room: Okapi 2
Presentation Language: English
Moderator: Eric Basha, Director, Business Strategy, Microsoft
Presenters:
This session will focus on co-creation of effective policy responses to address the multi-faceted challenges faced by the long-term care workforce.
The European Care Strategy calls on Member States to improve working conditions and attract more people – in particular men – to the care sector. Some of the proposals suggested include collective bargaining and social dialogue, ensuring the highest standards of occupational health and safety, designing continuous education and training for care workers, tackling gender stereotypes, and ratifying and implement international conventions on domestic workers.
Participants will learn from proposals put forward by national long-term care strategy coordinators to increase the sector attractiveness, notably through improving working conditions, increasing the professionalisation of care and addressing skills needs.
Room: Gorilla 3
Presentation Language: English
Moderator:
Dana-Carmen Bachmann, Head of Unit in Directorate General Employment, Social Affairs and Inclusion at the European Commission, European Commission
Presenters:
This project addresses the fragmented delivery of support to families and children facing complex challenges, including obstacles in accessing appropriate help, lack of coordination amongst providers, and an inability to address diverse needs. In response, the One Family One Plan partnership in Greater Antwerp seeks to enhance regional cooperation across sectors to ensure timely, continuous, and effective care for families with children and young people aged 0 to 25.
This initiative establishes a collaborative framework grounded in shared responsibility, fostering flexibility between community services and specialist youth support. Efforts include the establishment and expansion of multidisciplinary team collaborations to guide families and provide tailored care advice, promoting services and advising on care strategies. Despite challenges, there has been a noticeable increase in support requests, and the initiative is recognised for its potential to empower families, initiate interventions promptly, and prioritise preventive measures.
Room: Queen Elisabeth Hall
Organisation: The City of Antwerp, Belgium
Presentation Language: English, Dutch
Interpretation Languages: English, French, German, Italian, Spanish, Dutch
Session Type: Case Study
Presenters:
Youth Advocate Programs, Inc. (YAP) is dedicated to co-productively addressing violence in communities, particularly in high-risk areas. YAP’s holistic approach targets root causes like social and economic inequality. The organisation collaborates with the entire community, including youth, families, business and civic leaders, and law enforcement, to create personalised responses to improve individual and community wellbeing.
Learn about how community-based safety initiatives work and join us on a storytelling journey about the impact of the program on one young man named Que as told by special guest presenter Omar S. Douglas who walked alongside Que to restore, heal, and strengthen communities and the people who live there.
Room: Gorilla 3
Organisation: Youth Advocate Programs, Inc, United States
Presentation Language: English
Session Type: Case Study
Presenters:
The TRAPEZISTAK Programme addresses the vulnerability and risk of social exclusion faced by migrant young people without a family network. It implements a personalised support model through social inclusion pathways and intersectoral cooperation, serving as a ‘one-stop-shop’ to enhance the social inclusion and transition to adulthood of young people, most of them migrants, in the Basque Country. It offers administrative assistance, training for employment and language skills, job placement services, socio-educational programmes, community participation initiatives, and housing support.
The programme has shown positive outcomes, with 606 individuals assisted in the first half of 2023. Successes include high rates of municipal registration and health card acquisition, improved language proficiency, and access to housing. Participants also demonstrate proficient personal skills, healthy lifestyle habits, and strong social and community participation.
Room: Gorilla 1
Organisation: Government of the Basque Country – Department of Equality, Justice and Social Policies, Spain
Presentation Language: Spanish, English
Interpretation Languages: Spanish, English
Session Type: Case Study
Presenters:
Education is a crucial element to build the future of our societies. Investments in this field are essential to allow all children to have access to decent and basic learning conditions. Creating a level-playing field for all pupils is needed to provide strong roots for better development of future generations.
This session will introduce three practices to facilitate a child’s path to education. The first two solutions propose, through the funding of national or regional public authorities, to support families with e-vouchers to access school material or food for children. The third solution targets schools directly through online workshops for school principals to help them access European funds and guidelines to prepare healthy meals in schools. These innovative, digital and transferable solutions have all the same objective: to provide children with the best conditions and environment for their development.
Room: Okapi 3
Organisations: Edenred Europe, Region of Lombardy (Italy), Ministry of Education (Romania), AVE Romania, Romania
Presentation Languages: English, Italian
Session Type: Case Study
Presenters:
The National Emergency Support Mechanism (NERM), established in 2021 to address the conditions to receive unaccompanied children in Greece, developed an integrated action plan to identify, trace and provide care for unaccompanied children. They also improved coordination among child protection agencies in Greece through common protocols, procedures, and referral pathways to transform the way the needs of unaccompanied children are now addressed.
Since then, NERM has handled 10,210 communications, referred 7,556 unaccompanied children, accommodated 4,281 children, completed 5,222 placements, and traced 67 unaccompanied children living homeless. Qualitatively, NERM’s interventions are recognised as best practice by the EU and international organisations such as the UN, the International Organisation for Migration or the EU Asylum Agency.
Room: Gorilla 4
Organisation: Ministry of Migration and Asylum, Greece
Presentation Language: English
Session Type: Case Study
Presenters:
In order to alleviate high turnover and burnout among social services staff in demanding roles, especially in the context of escalating conflict, the Central Denmark Region has designed workshops to prioritise the staff’s mental and physical well-being. During this session, delegates will participate in training exercises to learn techniques, strategies, and practical skills they can use in conflict situations, whilst acknowledging the emotional demands of social services work.
Participants will engage in realistic role-playing scenarios, experiencing simulated conflict situations that will allow them to learn and understand their reactions in a safe and supportive training environment, fostering a comprehensive understanding of the challenges faced by social services staff. The presenters aim to inspire participants through this hands-on approach, combined with collective reflection, to help them think about the implementation of a similar method in their own organisations.
Room: Okapi 2
Organisation: Regional Government of Central Denmark, Denmark
Presentation Language: English
Session Type: Workshop
Presenters:
The National Joint Investigative Interview Project was set up to improve the quality of the experience of child victims and witnesses who are required to give evidence, to minimise the risk of re-traumatisation and improve the quality of evidence gathered during forensic interviews of social workers and police officers with children. Through a training programme, interviewers are equipped with enhanced skills and knowledge, particularly on trauma-informed approaches, enabling them to create safe, collaborative environments for children to share their experiences effectively during interviews.
This workshop will encourage participants to explore how these training insights can benefit the broader social work workforce, providing practical applications of trauma-informed principles through group activities and reflection sessions.
Room: Gorilla 3
Organisation: Social Work Scotland, United Kingdom
Presentation Language: English
Session Type: Workshop
Presenters:
Having realised that families with children with disabilities did not have the right type of support, the Welfare Department of Riga City Council conducted a research study and collaborated with service providers and families to develop and implement a new social programme. The programme consists of support provided by trained professionals who, together with family members, co-developed individual support programmes tailored to the individual needs of the child with disabilities, siblings, and parents.
This initiative aims to improve the social participation of families with children with disabilities by enhancing essential care, promoting self-care skills, and fostering stronger parent-child bonds. Significant outcomes include improved childcare, increased parental employment, and enhanced financial stability, underscoring the effectiveness of this collaborative approach involving public authorities, service providers, and families.
Room: Gorilla 4
Organisation: Riga City Council Welfare Department, Latvia
Presentation Language: English
Session Type: Case Study
Presenters:
The participation of people using social services in tailoring these services is crucial for creating programmes and initiatives that truly meet their needs. Person-centred approaches bring more perspective and insight, build trust between services providers and beneficiaries, empower people using services, and increase the effectiveness and impact of social services.
In this session, participants will learn about two projects focused on co-creation of social services through the participation of persons using social services. First, the UK centre, IMPACT, will demonstrate the development of new approaches to embed research evidence in adult social care policy and practice. Second, participants will learn about an EU-funded project that aims to increase service responsiveness to the voice of people using social services and will present initial results from a six-country study.
Room: Okapi 2
Presentation Language: English
Session Type: Case Study
Presenters:
Promoting citizens’ engagement in social services is essential as it fosters inclusion, empowers the community, and ensures that services are responsive to diverse needs and preferences. By actively involving citizens in decision-making processes, social services can better fulfil individual and collective needs, address systemic inequalities, and promote equality.
In this session, we will learn about two initiatives providing evidence on the positive impact of citizens participation to foster inclusion in cities.
First, Fuenlabrada City Council will share their model, Citizens Auditors and Municipal Services Against Structural Discrimination (CAMUS), which aims to identify and fight against structural discrimination in municipal services in collaboration with citizens themselves. Attendees will also learn about Barcelona City Council Citizen’s Pact, a participatory agreement through which public authorities and private organisations cooperate to build a more inclusive city, improving people’s quality of life. This participatory initiative has a key focus on action networks that advance social inclusion together.
Room: Okapi 3
Presentation Language: English, Spanish
Interpretation Languages: English, Spanish
Session Type: Case Study
Moderator: Ana Buñuel, Senior Social Affairs Advisor, Madrid City Council – Area of Families, Equality and Social Welfare, Spain
Presenters:
Shared decision making is a key element of co-production in community-based care and support. People with lived experience of care are experts in what helps them have a good quality of life and what support can help them overcome situations of social exclusion. Involving people in decisions over their own care and support, gives them more control over their lives to become more self-sufficient.
TNO, an independent not-for-profit research organisation advising the Dutch Government and private sector on social progress, has undertaken research on the effects of shared decision making on the wellbeing of professionals and people in care. Based on the results, TNO developed the ‘Samen Beslissen’ methodology to be used by municipalities in the implementation of shared decision making for care and support services.
The Consortium of Retirement Homes in Vienna (KWP), Austria, has started pensioners clubs, where they implement a co-production approach in their organisational development and the generation of individual care and support plans.
Room: Gorilla 1
Presentation Language: English, German
Interpretation Languages: English, German
Session Type: Case Study
Presenters:
Research shows that loneliness has a serious impact on older people’s longevity, their physical and mental health and their quality of life. Likewise, the lack of care but also its low quality can further deteriorate older people’s wellbeing and their life quality. In this session, we will hear about two experiences addressing these challenges. Malta’s Active Ageing and Community Care Agency (AACC) empowers the older persons they support so they can find by themselves the services they need to improve their wellbeing, including mental health, family therapy and group sessions.
The region of Asturias in Spain will explain how they implemented a co-creation approach to put forward their new strategy ‘CuidAs’ aimed at promoting the transformation of its long-term care sector in collaboration with older people, their families and long-term care professionals.
Room: Queen Elisabeth Hall
Presentation Language: English, Spanish
Interpretation Languages: English, German, French, Spanish, Italian, Dutch
Session Type: Case Study
Moderator:
Martin Lichte, Senior Policy Officer, European Social Network
Presenters:
This programme targets the long-term unemployed, particularly those who have left education and are not in work or training (NEET). It aims to empower them through awareness raising, collaborative partnerships, individualised support, reduction of dependency, improved access to training and successful reintegration into the labour market.
During their session, Pro Arbeit will begin by highlighting successful best practices for long-term unemployed persons, stressing collaboration with beneficiaries, service providers, and policymakers. In the second part, the presenters will involve the audience in interactive exercises to simulate project implementation across agencies, fostering knowledge sharing, collaboration, and strategy replication. A co-working lab method, specifically designed to collaboratively develop new concepts will be used as the primary learning approach. By sharing successful organisational practices, the presenters aim to inspire other organisations to adopt similar strategies, thereby contributing to positive change within their communities, with a specific focus on enhancing support for long-term unemployed individuals.
Room: Gorilla 3
Organisation: Pro Arbeit – Kreis Offenbach – (AöR) Municipal Job Centre, Germany
Presentation Language: English
Session Type: Workshop
Presenters:
The use of lived experience is increasingly recognised as fundamental in social services worldwide, providing valuable cultural insight and knowledge while offering a unique perspective from people using services. In Ireland, especially with Peer Support, lived experience roles are acknowledged as essential for designing and delivering social services. Genio will present the different Peer Support Roles that that are incorporated regionally and nationally in Ireland, including across mental health services, in homelessness services, within the Irish Travelling Community and within the international protection system.
Addressing the needs of these populations requires nuanced approaches, with peer-led initiatives proving crucial. By sharing successful organisational practice, Genio will inspire other organisations to integrate lived experience into their organisational strategies.
Room: Gorilla 4
Organisation: Genio, Ireland
Presentation Language: English
Session Type: Workshop
Presenters:
The ‘Staircase to Staircase’ programme addresses the multifaceted challenges encountered by vulnerable families in Gellerup, Aarhus. These challenges encompass high unemployment rates, limited education, health issues, and barriers to accessing support services. Through innovative family and employment initiatives, this programme aims to address long-term unemployment and dissatisfaction among Gellerup residents.
Activities include forming an interdisciplinary team to streamline support services, conducting outreach to families in vulnerable situations, and building trust through home visits. Positive outcomes observed include increased parental engagement in education or employment, reduced children school absences, and more adolescents participating in part-time after-school activities. Additionally, parents report better management of their health and well-being as a result of the programme’s interventions.
Room: Okapi 3
Organisation: Aarhus City Council – Department of Social Services, Denmark
Presentation Language: English
Session Type: Case Study
Presenter:
This programme addresses the social exclusion of people accessing mental health services, often presenting frequent readmissions to hospitals or living in isolation in the community. For instance, it provides early intervention and preventative support to individuals living with mental health conditions in the community while offering discharge support services to reduce repeat hospital admissions. Support Practitioners build relationships and trust with individuals, identifying key barriers and early support needs to ensure their support aligns with their expectations.
A support plan is co-created with the person, and this is flexible, so the person’s support can increase or decrease over time, as appropriate. Carr Gomm’s services have notably facilitated successful hospital discharges, addressed social barriers, and enabled positive transitions to community living. 76% of individuals experiencing successful discharge during the evaluation period received varying levels of support tailored to their individual needs.
Room: Gorilla 1
Organisation: Carr Gomm, United Kingdom
Presentation Language: English
Session Type: Case Study
Presenters:
This programme targets residents of neighbourhoods that experience high social vulnerability and residential segregation in 15 municipalitiess in the province of Barcelona, including Badalona, Cornellà de Llobregat, and Vilanova i la Geltrú. It focuses on addressing issues such as inadequate housing, limited public spaces, and weak community connections, which directly affect residents’ opportunities and rights.
The programme implements comprehensive initiatives fighting inequality, promoting equal opportunities, and enhancing social cohesion across neighbourhoods. By improving living conditions and fostering prosperity within neighbourhoods, the project aims to ensure social services maximise their transformative impact, local communities are strengthened, and new locally rooted initiatives are launched, with more engaged citizens and new networks developed.
Room: Queen Elisabeth Hall
Organisation: Barcelona County Council, Spain
Presentation Language: Spanish
Interpretation Languages: English, French, German, Italian, Spanish, Dutch
Session Type: Case Study
Presenters:
In the last year, Generative AI has gone from bleeding-edge to mainstream. In this session you’ll learn how this new wave of AI technology is helping social services organisations tackle their challenges today. This includes empowering overworked social workers and supervisory staff to make them more productive and effective in their roles, assisting the public in accessing vital information and services with the help of next-generation virtual agents. See demonstrations of how AI can help make you more productive in your role, today. Real-world examples and innovative solutions await in this interactive session, which will include time for Q&A from the audience, hosted by Microsoft.
Room: Okapi 2
Organisations:
Presentation Language: English
Presenter:
Greg Wilson, Chief Technology Officer for the Government industry, Microsoft
Introducing the digital ecosystem: BRUCE, an integrated platform that embraces the engagement and interaction of all Brussels citizens (residents, businesses, visitors and commuters) and simplifies access to government services through an omnichannel approach. BRUCE acts as a unique point of contact for government services, thereby fostering more participation, more autonomy, simpler processes, and leading to an optimised experience for end-users and employees.
Join this session to learn how the Region of Brussels partnered with Microsoft to develop a citizen centric omni channel platform to support people to access services.
Organisation:
Presentation Language: English
Session Type: Case Study
Presenters:
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